Sachin Gaikwad

Desktop Support Engineer (L2) with 8+ years of experience in end-user computing, Windows administration, Microsoft 365, Active Directory, SCCM, Intune, Azure AD, networking, and IT infrastructure support. Experienced in troubleshooting complex desktop, laptop, printer, Outlook, VPN, and network issues while maintaining SLA targets and delivering VIP support.

Desktop Support Engineer - CMS IT Services

(2026-05)

• Installed, Configured, and troubleshoot hardware, software, peripheral devices.
• Managed users accounts, password resets, and group memberships in active directory.
• Support Microsoft 365, including Outlook, teams, and One Drive.
• Diagnosed and resolved email issues, Outlook profile problems and mailbox access requests.

Sr. Executive Customer Support - CMS IT Services

(2019-01 - 2025-03)

• L2 support for desktops, laptops, printers, Outlook, Microsoft 365, and network issues.
• Active Directory user administration, password resets, account unlocks, and access management.
• Azure access provisioning and user support.
• Troubleshooting Windows OS, application, hardware, and connectivity issues.
• VIP support for senior management.
• Intune Company Portal support and endpoint management.
• Incident, service request, and escalation management while meeting SLA targets.

IT Engineer - Aforeserve India Pvt. Ltd.

(2016-12 - 2018-12)

• Desktop and network troubleshooting.
• SCCM patch deployment and software distribution.
• Active Directory administration and user support.
• OS installation, imaging, and endpoint deployment.
• Outlook, VPN, Microsoft Office, and printer support.

B.A. - English - Periyar University (2012)