Sachin Hegde

Senior Operations Executive with 12 years of experience in Air Cargo and Freight Forwarding, currently leading operational excellence at Malca-Amit JK Logistics Pvt Ltd. Expertise includes logistics planning, cargo management, shipment optimization, documentation, and regulatory compliance. Demonstrated success in coordinating with international airlines, tracking shipments, and maintaining precise records.

Strong communication and customer service skills facilitate effective issue resolution and stakeholder collaboration. Committed to continuous professional development and process improvement to drive efficiency, enhance service delivery, and maximize customer satisfaction in dynamic logistics environments.

Senior Operations Executive at Malca-Amit JK Logistics Pvt Ltd (2023-01 – Present)

• Direct and supervise air cargo shipments, ensuring personalized service meets customer expectations
• Validate and confirm shipping documentation to minimize delays and errors
• Manage shipment orders and monitor shipment status, providing timely updates to stakeholders
• Collaborate with major global airlines to oversee airway bill inventory and resolve discrepancies
• Analyze airline CSR to verify accurate tariff and weight charges, proactively identifying inconsistencies
• Manage responsibilities inherited from former employer Jasraj Kalianji alongside current company duties
• Cultivate strong customer relationships by addressing daily shipment inquiries to maintain high service standards
• Utilize strong organizational and multitasking skills to efficiently handle multiple shipments and deadlines
• Coordinate with internal and external auditors during audits and inspections to ensure compliance
• Oversee daily operations of Export, Import, and Vaulting facilities for precious metals and valuable shipments in Mumbai and Gift City (Gujarat)
• Prepare detailed reports on daily export vault activities and inventory status
• Maintain precise and up-to-date records of stored precious items
• Control and monitor vault access, permitting entry exclusively to authorized personnel
• Maintain a comprehensive log of all individuals entering and exiting the vault

Executive - Operations at Jasraj Kalianji & Co. (2021-01 – 2022-12)

• Coordinate and arrange export shipments with designated airlines, ensuring accurate preparation of all handover documentation.
• Manage end-to-end shipment tracking, ensuring strict compliance with airline regulations until final delivery.
• Oversee airway bill stock and freight charges, streamlining documentation processes for improved efficiency.
• Analyze cargo sales reports, cross-verify with airline tariffs, and ensure accuracy in billing and charges.
• Generate customer invoices promptly and provide detailed payment advices to the Accounts Department.
• Upload shipping documents to e-Sanchit and create shipping bill numbers to facilitate smooth customs clearance.
• Handle shipment declarations and manage unbooking procedures for shipments that remain uncleared.
• Prepare comprehensive internal Cargo Sales Reports, reconcile with Airline CSR data, and promptly address discrepancies.
• Compile and dispatch reports and invoices to customers accurately and on schedule.
• Recommend and coordinate payment processes with the Accounts Department to ensure timely settlements.

Central Business Process Executive at TT Logistics & Cargo Pvt Ltd (2019-11 – 2021-01)

• Manage Pan-India cargo operations for British Airways within the Central Operations Team, ensuring seamless workflow across all stations
• Coordinate effectively with internal departments and station teams to facilitate smooth cargo handling and operational efficiency
• Communicate proactively during delays to minimize disruptions and maintain stakeholder engagement
• Perform critical cargo functions including calculating cargo rates, accounting for airway bills, and sending pre-alerts to stakeholders
• Update and maintain cargo data in compliance with EU customs requirements, ensuring regulatory adherence
• Rebook offloaded cargo promptly and manage updates or changes, executing fresh bookings as necessary to optimize cargo movement

Customer Agent at Air India Air Transport Services Ltd (2014-11 – 2019-11)

• Plan cargo allocation efficiently according to available aircraft space, ensuring optimal load distribution.
• Build cargo ULDs (Unit Load Devices) and accurately manifest them for specific flights.
• Assist and coordinate with Assistants and Operators to assemble ULDs as per booking requirements.
• Liaise with Customs, Immigration, local police, foreign airline staff, and CHA agents to facilitate smooth clearance of various cargo types, including human remains, valuables, perishables, general cargo, courier items, and non-scheduled freighter flights.
• Verify and cross-check all final ULDs dispatched to the aircraft for accuracy and compliance.
• Prepare and issue NOTOC (Notice to Captain) to inform pilots of special cargo, such as human remains and dangerous goods (DGR).

Senior Customer Service Associate at Firstsource Solutions Ltd (2013-05 – 2014-08)

• Achieve targets concerning accuracy, productivity, and turnaround times in the mortgage process
• Support Customer Service Executives during leadership absence
• Address payment queries from customers and ensure timely correspondence
• Assist new employees in applying knowledge and problem-solving techniques

B.com in Banking & Insurance – Patuck Gala College of Commerce and Management, Mumbai (2012-06)

Higher Secondary Certificate in HSC – Patuck Gala College of Commerce and Management, Mumbai (2009-02)

Secondary School Certificate in SSC – Indian Airlines Ideal School, Mumbai (2007-03)