Sachin Jadhav

Results-oriented IT Professional with 9 years of experience in system engineering and desktop support. Proven expertise in managing critical customer incidents, leading IT teams, and supporting high-profile VIP users and directors. Skilled in implementing proactive operational improvements and optimizing IT infrastructure to drive organizational growth.

SR System Analyst at Progressive InfoTech Ltd (2023-10 – 2024-04)

Client: Artha Group

• Managed daily technical support for data networks and server environments.
• Provided high-level support for VIP users, partners, and directors.

Senior Desktop Support Engineer (Team Lead) at Outworks Solution (2022-10 – 2023-07)

Client: Unity Small Finance Bank

• Led the IT support team and oversaw end-to-end technical operations.
• Managed procurement and ISP follow-ups for leased lines and broadband connections.

Desktop Support Engineer at Via Hire Ltd (2021-10 – 2022-10)

• Delivered hardware and software support across Windows and macOS platforms.

Desktop Support Engineer DL2 at IMSI Staffing / Karvy InnoTech (2018-05 – 2021-10)

Client: KPMG INDIA

• Resolved approximately 50 weekly tickets within strict SLA timelines using Symphony Summit and ManageEngine.
• Configured VPN IDs and security certificates for encrypted user identification.

Desktop Support Engineer at HCL INFOSYSTEM (2016-12 – 2018-05)

Client: KPMG INDIA

System Engineer DL1 at Precision Group (2014-10 – 2016-12)

Client: Bajaj Allianz

Graduation – Mumbai University

H.S.C / S.S.C – Maharashtra Board