Sachin Jain

10 Years worked as multiple roles, L3 & L2 support for multiple technologies like Windows, AD, Azure Virtual Desktop, DNS, WSUS, Azure Update Manager, Azure Arc, Microsoft Entra ID, MS Azure, Office 365 & VMware. 5 Years worked in Virtualization technology as Vmware, RDSH, Azure Virtual Desktop, Citrix, Nutanix. 3 Years worked as Desktop Support Engineer.

Senior Azure Virtual Desktop Administrator - Aberdeen Project

(2025-11)

• AVD Log Monitoring: Designed and deployed monitoring solutions across File Shares, Host Pools, Compute, and Network resources; built advanced KQL queries and implemented metric-based alert rules for proactive issue detection, into Log analytics Workspace
• Led integration of Azure Monitor alerts with ServiceNow, automating incident workflows and reducing manual intervention
• Image Rollout: Coordinate with SCCM and application packaging teams to ensure smooth monthly image rollouts
• Incident Management: Handled P1/P2 incidents and escalations, delivering timely resolutions within SLA
• Automation via PowerShell: Initiated single-session host cleanup process by scripting AD account status, machine provisioning, and last logon reports; automated bulk tasks such as machine power-on/reboot, FSLogix profile cleanup, disk upgrades, and Defender intelligence updates
• Nerdio Expertise: Managed AVD environments using Nerdio, including host pool creation, session host lifecycle, autoscale configuration, RBAC permissions, template management, and upgrades
• Azure Portal Deployment: Proficient in deploying and managing AVD environments directly from the Azure portal
• Cost Optimization: Monitored monthly subscription-level cost analysis, identified gaps, and implemented measures to reduce expenses
• Preventive Maintenance: Implemented proactive alerts for known patching-related issues, minimizing downtime
• Disaster Recovery: Executed DR activities and ensured regular backups as per schedule
• Client Change Requests: Delivered on diverse client-driven change requests across the AVD environment
• Team Mentorship: Guided and mentored team members on technical challenges and process improvements, fostering skill development and operational excellence, handle leads call

Senior Wintel and Azure Administrator - Agder Energi

(2025-02)

• Administered Windows Server patching (scheduling, reporting, cleanup, troubleshooting)
• Managed VMware vCenter operations: resource utilization, DRS, cluster health monitoring
• Performed VMware upgrades (VM tools, hardware version, ESXi host patching)
• Resolved P2 incidents: server outages, performance issues, role services, GPO troubleshooting
• Configured and maintained Group Policies (GPMC)
• Developed PowerShell scripts for reporting, automation, and scheduled tasks; integrated with Azure Automation Runbooks
• Configured and managed Azure MABS protection groups for offline/online backups
• Implemented Log Analytics Workspace onboarding, data collection rules, and alert configurations
• Administered DFS servers: namespace configuration, replication, file migration to Azure Storage
• Handled identity and access management: permissions in On-prem AD and Microsoft Entra ID, app consent via Graph API
• Managed Azure Update Management: maintenance configurations, patch scheduling, reporting, and remediation
• Executed server decommissioning and OS upgrades
• Configured and modified DHCP scopes; managed DNS records
• Onboarded servers to Azure Arc, troubleshooting connectivity issues
• Configured and managed Azure Storage Accounts
• Upgraded and configured MyWorkDrive tool and file shares
• Updated AVD session hosts using Image Builder and Bicep templates via Azure DevOps CI/CD pipelines
• Administered Azure VMs: resource scaling, backup/recovery, file recovery, storage mapping, troubleshooting

Technical Lead for Virtual Services - Cognizant

(2022-01-28)

Tele2 client

• Monitor and manage system health and resource utilizations, log events, network bandwidth performance, etc.
• Manage all new, major, and critical change requests from clients regarding virtual services
• Oversee the VDI environment from vCenter, housing 900 VDIs across 2 data centers on 11 ESXi hosts
• Manage RDS environment comprising 10 infrastructure servers and 57 session host servers
• Conduct Risk Assessment, pinpoint security vulnerabilities, frequent incidents, loopholes and gaps in our environment, propose solutions to address them
• Incorporate enhancements in the virtualization environment through automation, innovative tools, and features to improve user experience and increase productivity
• Group Policy Management – Create, Modify, and clean up GPO policies for VDI and RDS Environment
• Establish alert notifications for essential and availability services in the Virtual Services Environment
• Management of applications for Virtual services – Deploy Remote apps, upgrade versions, eliminate legacy and unused applications, AppV management on RDS servers, etc.
• Manage Critical and High-priority Incidents, Service Requests
• Planning and Management of Disaster Recovery for Virtual Services
• Create and manage SOP, KB, DR, and Inventory documentation for Virtual Services
• Monitor Jira, incident, and service request tickets of the Workplace Services team via weekly meetings, consistent follow-up emails, and tracking them using Excel
• Perform routine BU tasks, including VDI cleanup, RDS app cleanup, UPD maintenance, identity access control, and vulnerability and compliance oversight
• Inventory reporting for workplace services involving SCCM, Active Directory, Microsoft Defender, NaviBilling, SNOW, and hardware assets
• Create planning materials and a proof of concept for any upcoming project in the Virtual Services Environment. Collaborate on SOW documentation for a new project
• Compile a Weekly Deck Report featuring Incident, Service Request, and Jira statistics, along with Highlights and Lowlights, updates on Focus Areas, an End Point analytics Dashboard, Escalations, as well as Action items, etc.
• Perform monthly incident ticket analysis to find repeated or frequently occurring incidents and help to reduce incident counts
• Collaborating and Managing a Team
• Developed a PowerBi Dashboard for the VDI setup to effectively monitor VDI power state, User State, VMware tools, and the status of Operating System Versions along with Health checks
• Reduced the cost of a single ESXi host server by identifying inactive VDI users and shutting down their VDI using a PowerCLI script and relocating some RDS servers to a different data center
• Upgraded VMHardwareVersion level on VDIs
• Enabled Secureboot on bulk VDIs
• Created Anti-Affinity rule for efficient resource utilization of ESXi hosts during Win 11 Inplace upgrade of VDIs
• Initiated the procedure of capturing snapshots of VDIs, which minimized unforeseen events and data loss
• Initiated VDI disk space alert notification to VDI owners when it crosses the limit
• Initiated RDS UPD cleanup activity
• Create Power BI Dashboard for App Management
• Initiate app clean up in RDS environment
• Initiated Disk Compaction process on UPD by removing white spaces and freeing up disk space
• Developed a PowerShell script for creating RDS Session log history and a real-time monitoring tool for user sessions
• Updated server OS patch and application patch management through the formation of availability groups
• Configured high availability for RDS terminal servers through PS script for UPD disk sync with primary and backup server
• Established alarm alerts for disk space on RDS Servers when it hits the threshold
• Set up a shared mailbox and distribution list mailbox for TGW Virtual services to enhance team collaboration
• Initiated taking backup of shared Disk where UPD drives are kept
• Upgrade roaming user profile solution to FSLogix profile solution RDS environment
• Initiated App Locker configuration using FSLogix App Rule Editor tool
• Introduced Remote Desktop Connection Manager tool to manage RDS Environment
• Prepare SOW for incoming project
• Prepare Weekly Deck Report that includes Incident, Service Request, Jira statistics, Highlights and Lowlights, Focus Area updates, End Point analytics Dashboard, Escalations and Action items etc
• Prepare Health Check Dashboard on daily report, has VDI and RDS environment resource health statistics, current open incident updates, change ticket updates
• Contribute to knowledge management activities by creating case studies, technical artifacts, and reference architectures related to your technical domain
• Enabling the L1/L2 team members to enhance their skill sets
• Identifying and driving the CSI and automation initiatives
• Perform pending Jira ticket follow up with entire infra teams which includes SCCM, Security, HAMC, CCS/Office365, until its closure

System Engineer L2 - Sapiens Technology Pvt Ltd

(2020-03 - 2022-01)

Administrator L1 - Magna Info Tech

(2019-05 - 2020-03)

Vodafone contract

Senior Technical Support Engineer - Concentrix

(2016-08 - 2019-05)

Lenovo process