Sachin Mendon

Customer-focused Sales and Support Associate with experience in handling client inquiries, driving sales, and ensuring customer satisfaction across multiple channels. Skilled in CRM tools, communication, and teamwork with a strong foundation in digital marketing and administration. Looking to contribute to an organization where I can apply my skills and grow professionally.

Business Development Associate - Axis Bank - Mangalore

(2026-04)

• Creating Account for Current and Saving account
• Uploading leads in CRM software
• Doing calls with Siddhi App

Sales & Customer Support Associate - Cogent E-Services - Mangalore

(2023-03 - 2026-03)

• Resolved customer queries via phone, email, and chat, ensuring high satisfaction and retention.
• Boosted sales through upselling, cross-selling, and tailored product recommendations.
• Maintained accurate records using CRM tools (Salesforce).
• Collaborated with sales and marketing teams for smooth customer journeys.
• Analysed customer feedback to identify process improvements.

Admin & Billing - Heaven Bridge - Mangalore

(2018-03 - 2019-09)

MCA - Master of Computer Applications - St. Joseph Engineering College (2017 - 2017)

BCA - Bachelor of Computer Applications - SDM College (2015 - 2015)

PUC - Shri Rama Krishna PU College (2011 - 2011)

High School - Chinmaya English Medium High School (2009 - 2009)