Relationship Manager - IMC Institute - Abu Dhabi, UAE
(2024-01 - 2026-03)
- Managed long-term client relationships through proactive engagement, resulting in stronger customer retention and repeat business opportunities.
- Delivered personalized onboarding experiences to ensure smooth client transitions and improve customer satisfaction.
- Identified cross-selling and upselling opportunities to maximize customer lifetime value.
- Coordinated with internal account management teams to resolve client concerns and improve service delivery.
- Collected customer feedback and monitored satisfaction levels to support continuous service improvements.
- Conducted market and competitor analysis to identify opportunities and strengthen customer retention strategies.
- Supported achievement of business growth objectives through relationship-driven sales and account expansion.
Immigration Consultant - KFA Consultant - Abu Dhabi, UAE
(2023-01 - 2023-11)
- Generated new business opportunities through consultative sales and client acquisition strategies.
- Built and maintained strong client relationships by providing tailored immigration solutions.
- Delivered persuasive client consultations and service presentations that improved conversion opportunities.
- Negotiated service agreements and successfully closed immigration service contracts.
- Managed the complete sales pipeline, ensuring timely follow-ups and lead conversions.
- Prepared sales performance reports and monitored pipeline metrics to improve forecasting accuracy.
- Conducted market research to identify emerging trends, customer needs, and business opportunities.
- Recommended additional services through strategic cross-selling to increase revenue per client.
Procurement Officer - Al-Hilal General Express - Abu Dhabi, UAE
(2022-07 - 2023-01)
- Managed procurement activities including sourcing, vendor evaluation, quotations, and purchasing.
- Negotiated with suppliers to secure commercially competitive pricing and favorable contract terms.
- Coordinated procurement processes to ensure timely delivery of operational requirements.
- Maintained supplier relationships while supporting organizational procurement objectives.
- Assisted logistics and operations teams through accurate documentation and procurement coordination.
Sales Manager - Exploring Infinities (Bhanzu) - India
(2022-03 - 2022-05)
- Managed prospective customer interactions through phone, email, WhatsApp, and CRM platforms.
- Converted qualified leads into enrolled customers through consultative selling techniques.
- Resolved customer escalations efficiently, improving customer confidence during the sales process.
- Maintained accurate CRM records to support sales forecasting and customer follow-ups.
- Educated prospective customers on educational programs, increasing conversion opportunities.
Senior Business Development Executive - Unacademy - Bengaluru, India
(2020-05 - 2022-03)
- Identified new business opportunities to expand market reach and increase revenue generation.
- Developed and executed business development initiatives supporting organizational growth objectives.
- Managed strategic client relationships to strengthen account penetration and customer retention.
- Collaborated with senior leadership on sales planning, business process improvements, and risk management.
- Conducted market research to identify emerging business opportunities and competitive insights.
- Supported revenue growth through consultative sales and relationship management.
- Key Achievement: Promoted from Business Development Executive to Senior Business Development Executive within one year with a 35% salary increase based on performance.
Onboarding Manager - Grassroot - Bengaluru, India
(2019-07 - 2020-05)
- Managed nationwide onboarding of teaching professionals for online education programs.
- Screened, interviewed, and evaluated candidates against organizational hiring standards.
- Served as the primary contact for onboarding-related queries and stakeholder communication.
- Supported recruitment operations while maintaining a positive onboarding experience.
- Key Achievement: Recognized as Top Performer for three consecutive months.
Business Development Executive - Global Shiksha - Bengaluru, India
(2019-04 - 2019-07)
- Generated new sales opportunities through outbound prospecting and relationship building.
- Delivered product demonstrations and sales presentations to prospective customers.
- Built and maintained long-term customer relationships to encourage repeat business.
Business Development Executive - Eduvirtuoso - Bengaluru, India
(2018-01 - 2019-04)
- Promoted educational products through consultative sales techniques.
- Coordinated daily operational activities and delegated work assignments.
- Monitored team performance and supported coaching initiatives to improve productivity.
- Assisted management in achieving operational and sales objectives.
- Key Achievement: Promoted from Business Development Executive to Team Leader within 3 months.
