Sachin S

IT Operations and Infrastructure professional with 8+ years of experience managing and securing enterprise IT environments across endpoint management, IAM, cloud services, network security, ITSM and IT asset lifecycle. Lead day-to-day IT operations for 700+ onsite and remote users and 700+ endpoints in a ~90% macOS environment. Hands-on expertise across Google Workspace, AWS/GCP IAM, Scalefusion MDM/UEM, CrowdStrike Falcon, Netskope, Palo Alto and Cisco ZTNA.

Delivered enterprise endpoint security implementations, identity and access controls, DR/BCP initiatives, ISO 27001 and PCI DSS audit support, and AI-driven automation for asset, licensing and employee lifecycle operations.

Senior IT Associate - GoKwik Commerce Solutions Private Limited - Gurugram, India

(2023-10)

• Lead enterprise IT operations and security for 700+ onsite and remote users and 700+ endpoints across Google Workspace, AWS, GCP, IAM, MDM/UEM, endpoint security, network/VPN, IT assets and enterprise collaboration platforms.
• Manage 700+ enterprise endpoints in a ~90% macOS environment, overseeing macOS configuration, security hardening, application deployment, OS and application patching, scripting, troubleshooting, compliance, and automated endpoint workflows.
• Administer Scalefusion MDM across 700+ macOS and Windows devices for 700+ users, managing device policies, compliance baselines, automated application and script deployment, JIT admin elevation, security controls, and SSO/IdP integration with Google Workspace.
• Implemented CrowdStrike Falcon across 700+ endpoints through MDM automation, configuring endpoint protection, IOA, firewall and EPP controls with security alert monitoring through Slack and email.
• Implemented Netskope DLP, SWG and firewall capabilities for macOS and Windows using MDM automation, group-based policies and AI tracking rules.
• Manage user lifecycle and access across Google Workspace, AWS IAM, GCP IAM and internal/cloud applications including Metabase, Jenkins, MongoDB, Bitbucket, GitHub, Keycloak, Claude/Anthropic and OpenAI/ChatGPT; handle provisioning, deprovisioning and access audits.
• Administer Palo Alto, Sophos, Cisco ZTNA-VPN and OpenVPN environments, including accounts, policies, security/application updates, licensing and access controls.
• Manage end-to-end IT asset lifecycle including inventory, allocation, movement, retrieval and disposal, along with procurement, licensing, vendor coordination, budget planning and annual audits.
• Administer Jira and Confluence, including boards, workflows, screens, fields, user access, license management, change management and access requests; maintain platform configurations, permissions and Slack policies.
• Planned, documented and tested DR/BCP procedures with Technology and DevOps teams, supporting ISO 27001 and PCI DSS audit requirements.
• Use ChatGPT, Codex, Claude and Google Gemini for prompt-engineered automation, troubleshooting and tool development; built an AI-assisted IT Asset Management platform with Google SSO, role-based access, licensing/cost tracking, finance reporting, Slack/S3/SMTP integrations and employee self-service, and delivered Python + SendGrid bulk-mail and onboarding/offboarding automation.

IT Administrator - Lenskart.com - Gurugram, India

(2022-11 - 2023-10)

• Provided IT administration and technical support in a 10,000+ user environment, including 600+ head-office users and Lenskart stores across India and international locations.
• Administered Google Workspace and Freshdesk, including user accounts, security policies, email/access issue resolution, ticket assignment, escalation, follow-up and reporting.
• Supported network issues, Fortinet firewall activities and VPN configurations including IPsec and Google Workspace SSO.
• Supported Windows 10/11, Ubuntu and macOS endpoints; deployed and troubleshot Power BI, D365, endpoint security and other business applications, while diagnosing software and hardware incidents involving RAM, SSD/HDD and other endpoint components.
• Installed and supported business applications including Power BI, D365, antivirus and other endpoint software; also supported backend deployment activities.
• Supported video conferencing and meeting room environments using Zoom, Google Meet and Microsoft Teams, with Jabra, Polycom, EUC and Mini PC systems.

Senior Support Executive - Yoctel Solutions Pvt. Ltd. - New Delhi, India

(2017-11 - 2022-11)

• Delivered technical support, system administration and software implementation for clients and internal teams across Windows and Windows Server environments.
• Installed and troubleshot Windows 7/8/10/11 and Windows Server 2008/2012/2016/2019; handled software/hardware troubleshooting and system repair requirements.
• Administered Active Directory, IIS, SQL Server, application deployments, backups, storage and FTP releases; performed local testing and daily health checks across production and local servers.
• Delivered customer training and software demonstrations; managed technical queries, complaints, change requests and issue follow-ups through calls and email, while coordinating customer feedback with product, sales and marketing teams.
• Managed client software implementations, change deployments and releases across live and test environments while providing technical training, issue resolution and ongoing application support.
• Coordinated daily support team operations, including team rosters, shift planning, ticket assignment, workload distribution, SLA tracking and escalation management; prepared periodic support reports and monitored team performance to ensure timely issue resolution.

Master of Computer Applications - MCA - Lovely Professional University (2027)

Bachelor of Arts - B.A. - University of Delhi (2020)