Topreflect.com, Surat, Gujrat 2018 – Present
Manager – IT Projects & Operations
- Identify and resolve business needs to achieve organizational goals. Manage strategic planning to optimize resources, improve throughputs, and enhance system performance parameters.
- Lead high-performing technical team of L2 Engineers, SharePoint Administrators and Systems Integration Specialists. Develop and implement standard operating procedures. Establish key processes that ensure reliable and efficient technical services organization-wide.
- Guide the design and implementation of High Availability (HA) solutions for under development/LIVE applications. Ensuring to have a strong monitoring system in place and be able to produce standard reports on the status of the infrastructure. Establish disaster recovery plans (DRP) based on BIA, technologies etc.
- Ensuring 99.99 % UP TIME for applications as well as systems and network. Ensuring 100% OS security patches deployment on quarterly basis. Upgrading OS for servers whose existing OS are about to obsolete.
- Planning, designing and implementing new Enterprise applications or applications requirements. Supporting Development Teams for any System/Network related requirements (e.g. port opening, WAF implementation and Storage requirement). Following S&A and IRM processes before launching new applications.
- Created and maintained technical documentation regarding application architecture diagram, network configuration, network mapping, and service records including IT Service Catalog, Service Level Agreements, and Operational Level Agreements.
- eCAM Infrastructure managed by team:
Applications – 300+; Server - 357
SELECT ACHIEVEMNTS:
- Completed B2B Marketplace projects within given time successfully, in that I’m handled all strategy and procedures to this project and as a role of IT Project manager.
- Achieved optimal operations and functioning by overseeing continuous improvement initiatives to existing infrastructure, applications, systems, and software. Recommend and implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of availability, security and data recovery.
- Cost Saving for organization by automating IT services, Direct IT projects and technical activities across multiple project sites in support of Automation of IT Services which saved the 10% IT Operations cost e.g. password unlock/reset, Internet provisioning, Shared folder rights management etc.
Intercontinental Polymer Private Limited, Mumbai 2013 – 2018
Team Leader – Data Center Service Operations (Incident Management)
- Managed and participated in activities relating to the monitoring, troubleshooting, and maintaining the operational status of the Data Centre that supports and enhances the business processes and the availability of online services.
- Coached and mentored team of Network Engineers and IT Engineers. Conducted training programs to enhance staff technical skills and motivation including network/server administration procedures, virus protection, and security measures.
- Provided technical consultations regarding Microsoft, Cisco, HP, Dell, Sonicwall, VmWare products. Delivered technical support for system auditing, performance tuning, and troubleshooting.
SELECT ACHIEVEMNTS:
- Completed SAP ByD Application project within given time successfully, in that I’m handled all strategy and procedures to this project and as a role of IT Project manager.team size 15 SAP Consultant.
- Served as Project Manager for multiple high-profile, large-scale network and IT infrastructure projects. Designed and implemented Microsoft infrastructures, VMWare and NetBackup.
- Managed and maintained Windows active directory forests for several key clients; provided operating systems deployment, level-3 support for mission-critical servers and networks and DRs.
- Obtained ITIL Foundation certification and implemented ITIL practices to improve IT Service Delivery.
- Trimax IT Infrastructure Limited, Mumbai 2012 – 2013
Network Administrator
- Managing India Infrastructure, ARRK Data Center Management, Vendor Management (IT, Electric equipment (UPS & DG). Maintaining backup, monitoring and antivirus logs on daily, weekly and monthly basis. Inventory management (Software and hardware). Providing IT Infra report to IT Head on weekly/monthly basis
- Provided IT Infra support for development teams for new projects
