Deputy Manager - RBL Bank Ltd - Gurgaon Sec-48
(2022-08)
- Ensure end-to-end Quality Controls on the daily Operation activities processed on the shop floor
- Ensure that TAT is managed on regular basis to maintain the set service levels are met
- Publishing daily Quality Check and Error reports to the stakeholders
- Daily tracking of all the all the requests processed on Vison Plus by the Ops Team & matching the same with the request received by the Bank through various channels like CRM, Emails, SFTP Files etc
- Handling Xpress cash loan facility providing to customer as an approver
- Responsible for daily QC on all the aspects of credit card Payment Process(GL Reconciliation-13 Payment GL lines) for the Bank
- Responsible for end to end quality controls on the credit card payments and remittances for the Bank received through multiple channels
- Training new joiners and sharing process knowledge with them to help them in smooth transition
- Maintaining Monthly Rosters and publishing them on every months
- Review of Ops processes on a regular basis and suggest process improvement
- Process automation
- Manage daily allocation
- Team management
Assistant Manager - RBL Bank Ltd - Gurgaon Sec-48
(2020-10 - 2022-07)
Working as Assistant manager in Credit Card Operation of RBL BANK with the responsibility as a Team leader.
- Handling Payment application (Payment updation/Reconciliation)
- Ensure all the customer complaints are resolved within time and RCA will be provided to CRU team
- Successfully implemented the auto settlement on 8 payment channels which helps in automatically processing 4 million transactions on a monthly basis. Coordinate with the collection manager
- Data Management like Monthly MIS , Invoices of all Partners and vendors Preparing MIS as per requirement
- Ensure Data related to Payments, Communication & Collections are populated and published to stakeholders
- Training New Joiners and sharing process knowledge with them to help them in smooth transition
- Involved in the integration of new payment gateways like Billdesk, RAZORPAY and recently CC Avenues
- Ensure all the RBI / BO / Ombudsman complaints are closed with in time
Customer Service Officer - Art Housing Finance India Ltd. - Gurgaon Sec-18
(2019-09 - 2020-10)
Responsible for managing, coaching and driving the performance of the Customer Service.
- Being a point of escalation for all customer service issue
- Motivating customer to use the customer service more
- Customer query resolved via Email
- Resolve an average 250 inquiries in any given week. Consistently meet performance benchmark in all areas
- Preparing MIS as per requirement
Officer - RBL Bank Ltd. - Gurgaon Sec-48
(2017-01 - 2019-09)
Worked as a officer in Credit Card Operation of RBL BANK with the responsibility as a Team leader.
- Handling insurance & Kyc Process
- Handing a query & complaint
- Coordinate with the partners
- Scrutiny and Quality check of Account opening forms
- Daily do NEFT through finacle
- Preparing MIS as per requirement
Officer - Ma Life Insurance Ltd. - Gurgaon Sec-18
(2015-12 - 2017-01)
Worked as a Operations executive in Max Life Insurance (Head Office) in DSDO department.
- Applications scrutiny & QC
- New Agent code generating in Internal System
- Agent Appointment letter dispatch and recovery
- Rejection Letter and Forwarding Letter preparing and dispatch to advisor
- Service request closing and creating
- Cessation Letter and Termination letter issued to advisor
- Preparing MIS as per requirement
- Create agency on IRDA portal
Officer - ADFC Pvt Ltd.(HDFC BANK LTD). - Gurgaon Sec 10 A
(2014-09 - 2015-12)
Worked as a junior officer in HDFC BANK LTD (Disbursement) at cpu Gurgaon. (as ADFC Staff) (ADFC, an affiliate of HDFC BANK was established in oct 1998 with Corporate headquarters in Mumbai).
- Disbursement of mortgage, agri loans & working capital
- Setting limit in to customer account in to core system
- Disbursement of agri cash credit & term loan
- Data processing and releasing loan disbursement
- Have a very good experience in dealing with software like (FINONE, FLEXCUBE, LASORSOFT,)
