Sachita Kharade

Results-driven IT Production Support Engineer with 5+ years of experience in Banking and Financial Services domain supporting mission-critical applications. Strong expertise in SQL, PL/SQL, UNIX/Linux, and Control-M with hands-on experience in incident management, batch scheduling, root cause analysis (RCA), SLA monitoring, and 24x7 production support. Proven ability to resolve high-priority incidents, reduce recurring production issues, and improve operational efficiency.

Experienced in L1/L2 application support, change management, and cross-functional coordination.

IT Production Support Engineer (L2 Support) - BNY Mellon - Pune

(2023-03 - 2024-09)

• Provided L2 production support for business-critical banking applications in UNIX/Linux environments.
• Monitored and managed 200+ daily batch jobs using Control-M ensuring 99.5% job success rate.
• Resolved P1/P2 priority incidents within SLA timelines using ServiceNow ticketing tool.
• Executed complex SQL queries for data validation, defect analysis, and production issue troubleshooting.
• Performed detailed Root Cause Analysis (RCA) and documented preventive solutions to avoid recurrence.
• Conducted proactive health checks, log monitoring, and performance validation.
• Coordinated with Dev, DBA, and Infra teams during deployments and change releases.
• Supported weekend and month-end batch cycles with zero major escalations.
• Reduced recurring production incidents by 25% through proactive monitoring improvements.
• Improved average incident resolution time by 30% through SQL query optimization and structured troubleshooting approach.
• Maintained 99%+ SLA compliance across critical production incidents.

Production Support Analyst (L1 Support) - HCL Technologies (Client: State Street Corporation) - Pune

(2019-03 - 2023-02)

• Provided 24x7 L1 production support for SQL databases and UNIX-based applications.
• Monitored Control-M job schedules and resolved batch failures within defined SLAs.
• Managed incident lifecycle from logging to resolution using ServiceNow.
• Executed SQL queries for reporting, reconciliation, and issue debugging.
• Performed server log analysis and troubleshooting in Linux/UNIX systems.
• Conducted daily batch validations and system health checks.
• Escalated critical incidents to L2/L3 teams and followed up for permanent fixes.
• Supported change management and release activities with minimal downtime.
• Maintained 98%+ SLA adherence consistently over 4 years.
• Reduced manual batch intervention by implementing structured monitoring checklist.
• Recognized for quick response handling during high-severity production outages.

Associate – Trade Operations - State Street Syntel Services Pvt Ltd

(2017-12 - 2018-10)

• Conducted late trade analysis and monitored trade settlement activities.
• Worked on Fixed Income, Equity, and Bond products.
• Managed dividend adjustments and fail trade scenarios.
• Ensured accurate settlement processing within TAT timelines.

Transfer Agency Associate - DST Worldwide Services Pvt Ltd

(2014-10 - 2017-08)

• Processed financial transactions including subscriptions, redemptions, and asset transfers.
• Managed automatic investment plans and client requests.
• Handled fail trades, settlement processing, and dividend adjustments.
• Coordinated with internal banking teams to ensure smooth transaction lifecycle.

MBA - Finance - IIBM Institute (2018)

Bachelor of Arts - General Studies - Shivaji College (2014)