Senior Administrative Assistant - United Parcel Services (UPS) - Pune, India
(2024-01)
- Managed end-to-end accounts receivable (AR) processes for goods and services, ensuring timely cash flow and reducing aged receivables by implementing systematic follow-up procedures
- Performed daily account reconciliation for multiple reports, identifying discrepancies and resolving exceptions with 99% accuracy
- Processed high-volume accounts payable (AP) invoices and expense reports, ensuring proper three-way matching and adherence to internal control policies and compliance requirements
- Generated detailed financial reports including outstanding invoices, cash flow statements, and aging reports to inform management decision-making
- Investigated and resolved invoice disputes related to pricing, taxes, freight charges, and shipment discrepancies
- Actively followed up on overdue invoices via email and calls, improving collection efficiency and reducing Days Sales Outstanding (DSO)
- Conducted internal audits, identified exceptions, implemented corrective actions, and maintained compliance schedules, demonstrating strong attention to detail
- Resolved customer complaints via email involving crediting and rebilling shipments across domestic and international markets, maintaining positive customer relationships
- Collaborated cross-functionally with sales, finance, and customer service teams to resolve discrepancies and payment issues efficiently
- Processed large volumes of customer credits and refunds while maintaining accuracy and timeliness
- Received "Spark of Brilliance" award for adapting quickly to new processes and managing critical work confidently; received multiple client appreciations for efficient query handling and prompt response
Senior Process Analyst - Tata Consultancy Services (TCS) - India
(2020-01 - 2023-12)
Clients: BNP Paribas, Deutsche Bank, MUFG (Mitsubishi UFJ Financial Group)
- Executed trade lifecycle management for cash equity trades across multiple global markets, ensuring accurate trade capture, confirmation, and settlement
- Prepared daily reconciliation reports to maintain position sheets, reconciling previous day's closing balances and outstanding items across various accounts and positions
- Performed ETF (Exchange-Traded Fund) trade bookings and confirmed trades with different counterparties on daily basis, maintaining 100% accuracy
- Analyzed corporate actions including mergers and acquisitions, stock splits, share consolidation, and dividend declarations, making necessary adjustments for accurate position management
- Conducted Know Your Customer (KYC) and Customer Due Diligence (CDD) checks for new and existing customers, ensuring compliance with regulatory standards
- Investigated and analyse suspicious activity reports (SARs) identify potential money laundering and financial crime risks. Review and Evaluated documentation for new customer account.
- Managed clients onboarding process, escalating issues.
- Operated multiple financial platforms including DTCC, Omgeo, Triana, CTM, GBA, and Bloomberg Terminal for trade processing and risk management
- Identified and resolved pre-matching issues for trades, investigating root causes of trading issues and coordinating with clients and teams across multiple locations
- Generated balance position statements using several internal and external applications for accurate financial reporting
- UAT testing and related aspects of change management.
- Communicated effectively as Middle Office (MO) liaison between Front Office (FO) and Back Office (BO) to ensure seamless trade processing
- Managed unmatched and mismatched trades, escalating issues appropriately to avoid adverse business impact
- Handled customer complaints and queries with professionalism, maintaining strong client relationships
- Trained new team members on standard operating procedures, platform usage (GBA, Bloomberg), and best practices for efficient trade processing
- Ensured accurate and timely trade settlement through trade ticket allocation, trade correction, and other settlement processes
- Received "Employee of the Month" award twice; received multiple on-call appreciations from clients and TCS leadership for exceptional performance
Process Analyst - Deutsche Bank - India
(2019-01 - 2019-12)
- Coordinated with clients to resolve trade discrepancies and facilitate timely trade settlements, maintaining strong client relationships
- Executed booking of various corporate action trades with attention to detail and accuracy
- Managed position management and confirmation of positions for both offshore and onshore clients
- Coordinated with Front Office (FO) to ensure proper trade booking and verified that various transactions were fulfilled appropriately
- Maintained integrity and confidentiality of all trade-related data, adhering to compliance and security protocols
- Received "Spark of Brilliance" award for adapting quickly to new processes and managing critical work confidently; received multiple client appreciations for efficient query handling and prompt response
Associate Analyst - Allianz Technologies - India
(2019-01 - 2019-05)
- Supported financial operations and data analysis activities
- Assisted in process documentation and quality assurance initiatives
