Sagar Gupta

Results-oriented Customer Service and Facility Management professional with 9+ years of experience in branch administration, facility operations, vendor management, customer support, SLA monitoring, MIS reporting, and team coordination. Skilled in managing civil, electrical, mechanical, plumbing, and HVAC maintenance while ensuring operational excellence, customer satisfaction, and cost-effective service delivery.

Facility Management / Branch Operations - Bandhan Bank Limited

(2026-02)

• Manage day-to-day branch facility operations.
• Coordinate preventive and breakdown maintenance.
• Liaise with vendors and ensure SLA compliance.
• Support uninterrupted branch operations and workplace readiness.

Customer Service Executive - Modern Informatics Pvt. Ltd.

(2016-08 - 2026-01)

• Managed customer service operations and field engineer coordination.
• Maintained customer records and handled escalations.
• Prepared MIS reports and monitored TAT/SLA.
• Provided training and performance feedback.

BCA - Tilak Maharashtra University (2016)

H.S.C - Maharashtra board (2012)

S.S.C - Maharashtra board (2010)