Sagar Kumar Nayak

Dedicated and results-oriented Toll Operations & MIS professional with 19+ years of experience in toll plaza operations, FasTag/ETC reconciliation, toll revenue monitoring, NHAI reporting, traffic analysis, user complaint handling, and operational compliance. Proven career growth from Toll Collector to Toll Plaza MIS & Operations, with strong expertise in toll revenue controls, MIS reporting, audit co-ordination, manpower planning, and toll system operations. Highly experienced in preparing critical toll reports, resolving discrepancies, and ensuring smooth plaza operations in line with concessionaire and NHAI standards.

Toll Plaza MIS & Operations (In Coordination with Head – Toll Operations) - Maple Highways | Shree Jagannath Expressways Pvt. Ltd. (SJEPL Project) - NH-16, Odisha

(2022-07)

• Prepare and monitor daily 100% FASTag compliance reports.
• Generate daily toll information reports including Annexure-A, B, C, traffic & collection reports, and revised toll reports.
• Manage chargeback compliance raised by acquirer banks and prepare monthly chargeback reports.
• Resolve user complaints received through 1033 helpline and toll plaza complaint register.
• Conduct ATCC vs TMS traffic comparison and report discrepancies.
• Prepare daily MIS traffic & revenue reports for management review.
• Generate cash mismatch, exemption, run-through/violation, and ETC malfunction reports.
• Prepare NHAI monthly toll collection reports, Schedule-M, and Schedule-N.
• Reconcile ETC class-wise traffic and revenue discrepancies between TMS and acquirer bank.
• Prepare ETC violation reconciliation and dispute settlement reports.
• Generate WIM & SWB traffic and revenue reports.
• Support audits and respond to queries from KPMG and S.R. Batliboi & Co. LLP.
• Prepare Monthly OHS, Near Miss, and Untoward Incident reports.
• Manage manpower coordination, shift rosters, operational discipline, and staff training.
• Ensure the safety culture among the staff, encourage reporting of Near Miss Incidents. Regularly review and update safety policies and procedures to align with industry best practices and ensure a safe working environment for employees and road users.

Shift In-Charge - Simplex Infrastructure Ltd. | Shree Jagannath Expressways Pvt. Ltd. (SJEPL Project) - NH-16, Odisha

(2013-05 - 2022-06)

• Supervised daily toll collection through ETC and cash operations.
• Ensured adequate staffing and lane availability for smooth traffic flow.
• Verified daily revenue collection and reconciled with PCS/TMS.
• Prepared daily revenue collection reports and maintained operational records.
• Supervised cash counting, declaration, reconciliation, and discrepancy checks.
• Verified FASTag transactions and validation controls.
• Monitored toll system uptime and coordinated issue reporting.
• Handled road user complaints and escalated operational issues.
• Conducted induction, refresher training, and staff supervision.
• Ensured proper issuance of monthly FASTag and exemption passes.

Toll Supervisor - Jaypee Infratech Ltd. - Yamuna Expressway Project

(2012-04 - 2013-05)

• Supervised toll lane operations, staff deployment, and traffic flow.
• Supported toll collection monitoring and operational compliance.

Toll Supervisor - Halol-Shamlaji Tollway Ltd. (L&T Group) - Gujarat

(2011-11 - 2012-04)

• Managed shift-level toll operations, lane supervision, and reporting.

Sr. Cashier Executive - ITNL Toll Management Services Ltd. - Badarpur Faridabad Tollway Ltd. Project

(2010-11 - 2011-11)

• Operated vault room with Toll Manager / Asst. Manager.
• Verified shift-wise cash bags and daily cash summaries.
• Prepared cash reports, CMS slips, and cash handover documentation.
• Maintained POS, CIT, lane, and imprest records.
• Co-ordinated float cash, petty cash, and expense documentation.

Cashier Executive - ITNL Toll Management Services Ltd. - DND Flyway

(2008-01 - 2010-11)

• Managed cash collection, safe custody, bank transfer coordination, and float issuance.

Toll Collector - ITNL Toll Management Services Ltd. - DND Flyway

(2007-08 - 2008-01)

Toll Collector - Inter Toll India Consultant Pvt. Ltd. - DND Flyway

(2007-01 - 2007-07)

• Performed toll collection, vehicle classification, cash handling, and public dealing.

Executive MBA - Operations & Production Management - Karnataka State Open University (2014)

Bachelor of Arts - Arts - Utkal University (2006)