Sagar Sanap

Results-oriented Business Development and Customer Service Professional with expertise in financial sector operations. Enhanced productivity and service delivery efficiency through process optimization and risk management strategies. Fostered collaborative team environments while demonstrating adaptability and strong problem-solving skills to support organizational growth.

Relationship Manager at ICICI Bank (2020-11 – Present)

• Developed and maintained strong client relationships, resulting in increased customer loyalty and retention.
• Identified client needs and provided tailored financial solutions, enhancing overall customer satisfaction.
• Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
• Conducted regular reviews of client portfolios, ensuring alignment with financial goals and compliance standards.
• Continuously evaluated the effectiveness of implemented processes, making adjustments as necessary to further enhance operational efficiency and customer satisfaction.
• Performed monthly compliance checks.

Bachelor of Commerce in Commerce – K K Wagh Collage Nashik (2017-06 – 2017-06)

MSCIT – MKCL (2013-06 – 2013-06)