Assistant Manager at Reliance Retail LLP (Milk basket) (2022-12 – Present)
- Handling First Mile and Last Mile operations.
- Handling Hub operations for an assigned shift.
- Handle the order capacity of 22000 order with average sale of 50 lacs with Minimum cx escalations.
- Lead a Team over 2 senior TLs, 10+ TLs, 400+ Executives and supervisor.
- Assisting last mile deliveries for 20000+ orders on a daily basis.
- Maintain the SLA for each shipment to be received at customer premises within Scheduled time.
- Monitoring Commercial connections, vehicles availability and follow up for the held Back Shipments.
- Plan appropriate/ sufficient transportation based on daily needs.
- Forecasting operation planning for festive peak load to ensure no breakdown in Ops.
- Promptly and effectively manage customer escalations.
- Conduct Team meetings, motivate team and control attrition.
- Fill gaps in employee head count within turnaround time.
- Coordination and execution with local vendors.
- Monitoring Team leaders performance, tracking of undelivered shipments on real Time basis and taking proactive action for delivery
- Maintain Hygiene and 5S inside the warehouse.
- Ensure timely dispatch and delivery without a single order pendency.
- Studied on customer expectation and requirement and giving inputs to Management for planning and development.
Senior Team Leader at Milk Basket (2019-01 – 2022-11)
- Handling the Manpower, Delivery Tracking, Returns and Cash Collection.
- Ensuring the Manpower given in each cluster will be ok.
- Ensuring the orders delivered be on time i.e 7am.
- Ensuring that each clusters will be dispatched in time.
- Making shift reports, Refund.
- Pick and Pack
- Vehicle and Manpower Costing.
- Lead a Team over 10+ TLs, 400+ Executives and supervisor.
Store Incharge at Modi Infosol Pvt Ltd (2018-08 – 2019-01)
- Managing the Inbound and Outbound Process Of IT Component and Mobile Accessories.
- Ensuring material to be picked for packing should be OK.
- Managing inventory as per the system.
- Handling the Manpower Management.
- Maintaining the excel sheet of the inventory and daily update on Google drive.
Problem solver at Amazon Seller Service Pvt. Ltd. (2016-08 – 2018-07)
As a Problem solver at Amazon:
- Managing inbound process for fresh material.
- Coordination with seller support in case of any short/excess & damage or any issue related to product.
- Check the images of the product in site and the real.
- Ensuring material to be picked for processing should be OK.
- Ensuring all the generated Bill-Label should paste properly.
- Dispatch the shipment in FLO.
- Segregation of material as per beat wise.
- Managing inventory as per the system.
- Ensuring all put away of fresh & returns to be done properly.
- Ensuring all picking to be done properly for outbound process.
- Ensuring proper cyclic count to be done on daily basis.
- Managing proper stacking of products in inventory.
- Improved customer value using 5S and Lean Manufacturing Principles
- Ensured services exceeded customer expectations
- Handling all warehouse/Fleet activity.
- Keep monitoring right from Pre –Alerts sent to various destinations regarding our surface loads.
- Coordination with our departments for on time updating of load errors and other discrepancy.
- Maintain harmonious industrial relation within the warehouse & ensure workers active participation to achieve goals.
- Conduct skill gap analysis and meet training needs & promote multi-skills on floor.
