Sagar Varade

Dedicated Customer Support Executive with experience in customer service, issue handling and problem solving. Strong interest in networking and IT, with knowledge of CCNA fundamentals including networking concepts, IP addressing, subnetting, VLANs, routing and switching. Seeking an opportunity to grow in IT and networking.

Customer Support Executive - Digitide Pvt. Ltd.

(2024-01)

• Handle customer queries and provide timely support through effective communication and problem solving.
• Understand customer issues, identify the appropriate resolution and provide accurate information.
• Perform first-level issue analysis and escalate unresolved cases to the concerned team when required.
• Maintain proper details of customer interactions and follow up on open issues until resolution.
• Work collaboratively with team members to maintain service quality and meet customer-support requirements.

Bachelor of Computer Science - Computer Science - Sant Dnyaneshwar College, Dr. Babasaheb Ambedkar Marathwada University

HSC - Science - S.N.D. Taware College, Pachora