Sagarika Dutta

I'm a dedicated Team Coach with strong people management skills and a passion for helping teams perform their best. I know how to motivate individuals, build trust, and create a positive work environment. I enjoy solving problems and improving processes to make work smoother and more effective.

Team Coach - TTEC - Ahmedabad

(2023-01)

• Led and mentored a team of customer support executives in international email and chat processes.
• Drove performance improvement through coaching, feedback, and training.
• Ensured KPIs and service quality standards were consistently met.
• Fostered a positive and collaborative team culture.

Customer Support Executive (Email & Chat) - TTEC

(2021-01 - 2023-12)

• Handled international customer queries via email and chat with professionalism.
• Delivered high levels of customer satisfaction through clear communication and problem-solving.
• Supported process improvements and contributed to team success.

Call Support Agent - Concentrix - Kolkata

(2018-01 - 2019-12)

• Managed inbound customer calls, resolving queries to enhance satisfaction.
• Developed effective communication techniques to improve service experience.

Bachelor of Commerce - Accounting & Finance - Acharya Girish Chandra Bose College, Kolkata (2016-03)