Backend Administrator at Quark Computer Solutions (2025-03 – Present)
- Developed and launched a custom Android application to remotely troubleshoot network printers, featuring port scanning and Wi-Fi toggling, significantly reducing printer downtime and support resolution time.
- Authored custom Command-Line (CMD) scripts to automate routine system administration tasks, streamlining workflows and enabling rapid response to technical issues.
- Proactively managed and maintained the IT infrastructure across multiple floors, performing regular system diagnostics to ensure high availability and minimal operational disruption.
- Administered and monitored the company's network to guarantee consistent and reliable internet connectivity for all employees.
Team Leader - Service Head at GK ENTERPRISES (Omega Seiki Mobility Dealership) (2024-02 – 2025-01)
- Led and supervised a technical service team to ensure the timely and efficient maintenance of Omega Seiki Mobility electric vehicles.
- Managed the complete stock inventory of spare parts, implementing streamlined processes to improve availability and minimise vehicle downtime.
- Coordinated all daily service operations, enhancing workshop efficiency and ensuring all activities aligned with key service objectives.
Team Leader at Instakart Services Pvt Ltd. (Flipkart Grocery) (2022-10 – 2023-12)
- Led and managed a team of over 100 delivery partners, overseeing daily route assignments, performance management, and recruitment to ensure full operational staffing.
- Orchestrated the end-to-end logistics for daily grocery deliveries, managing the complete order lifecycle including cancellations, returns (RTO), and real-time tracking.
- Compiled and analyzed daily End-of-Day (EOD) reports using Google Sheets, tracking key performance indicators (KPIs) to monitor delivery success rates and identify operational bottlenecks.
- Served as the primary point of contact for customer escalations, effectively resolving queries and managing order issues to maintain high levels of customer satisfaction.
Computer Administrator at Brothers Computer Cyber Cafe (2018-03 – 2022-08)
- Diagnosed and resolved a wide range of hardware and software issues, including system failures and OS errors, to ensure minimal downtime for clients.
- Designed and assembled custom-built PCs tailored to specific client requirements for gaming, business, and personal use.
- Installed and configured operating systems and essential software on new and existing computer systems, ensuring optimal performance and security.
