Sahad Nalthadka

Travel industry professional with 3 years of experience managing end-to-end travel bookings, ticketing, and client coordination. Skilled in creating and maintaining passenger records, issuing and reissuing tickets, pricing itineraries, and handling refunds and exchanges within GDS-based booking systems. Strong attention to detail and accuracy under deadline pressure, with a consistent focus on proactive client communication and issue resolution.

Comfortable working independently and adapting quickly to structured, process-driven environments.

Travel Agent / Booking Executive - Zahra Travels - Kasaragod, Kerala

(2023-01 - 2026-12)

• Managed end-to-end travel bookings for clients, including flights, itineraries, and fare quotes using GDS-based ticketing systems.
• Created and maintained passenger name records (PNRs), ensuring accuracy of passenger details, contact information, and special requests.
• Issued, reissued, and cancelled tickets in line with airline fare rules, processing refunds and exchanges as needed.
• Monitored queues and time-limited bookings to ensure timely ticketing and avoid lapses or cancellations.
• Coordinated directly with clients to confirm bookings, communicate changes, and resolve issues promptly and professionally.
• Maintained accurate records of bookings, payments, and client communications for smooth day-to-day operations.

B.Com - Finance Management - Indira Gandhi National Open University (IGNOU) (2020-01 - 2023-12)