Accounts Receivable Specialist - IBM Pvt Ltd
(2024-10)
- Managed Accounts Receivable (AR) operations for the Cash Applications team, ensuring accurate and timely payment processing.
- Processed customer invoices for the Spain region in compliance with organizational standards and SLAs.
- Handled the Query Mailbox, addressing client queries promptly and maintaining effective communication with stakeholders.
- Allocated customer payments accurately based on remittance advice and supporting documentation.
- Analyzed short payments and overpayments, identified root causes, and initiated appropriate corrective actions.
- Performed payment rebooking to ensure accurate financial records and account reconciliation.
- Executed write-offs in accordance with client approvals and company policies.
- Processed customer refunds for excess payments while ensuring compliance with internal controls.
- Managed payment reversals and account resets to facilitate accurate payment application.
- Followed up with customers for missing remittance details, contributing to the reduction of Unapplied Cash (UAC).
- Collaborated effectively with cross-functional teams to ensure seamless daily operations and issue resolution.
- Supported the team in achieving timely and accurate payment allocations while maintaining high-quality standards.
- Consistently met monthly Key Performance Indicators (KPIs) related to productivity, accuracy, and service delivery.
- Managed and coordinated team activities by allocating work, monitoring performance, and ensuring the timely and accurate completion of assigned responsibilities in line with SLAs and KPIs.
Senior Associate - CAPGEMINI Pvt Ltd
(2022-05 - 2024-07)
Worked on Accounts Receivable (O2C) process.
- Match remittance advice with open invoices and clear customer accounts accurately.
- Resolve unapplied cash through detailed investigation and customer follow-ups.
- Handle short payments, residual payments, partial payments, and overpayments.
- Coordinate with collections team to reduce outstanding balances Working on allocation of payments based on remittance.
- Monitor AR aging reports and follow up on long pending open items.
- Support month-end AR closing activities and reporting.
- Ensure accurate documentation for audit and compliance reviews.
- Matched remittance advice with invoices & bank records.
- Reconciliation Performed bank & sales reconciliation (Visa, MasterCard, Amex).
- Master Data Management Migrated customer data from RIMS to SAP.
Staff Accountant - M Result Pvt Ltd
(2021-05 - 2021-12)
Worked on R to R (Record to Report) process for 12 different clients.
- Working for 12 different clients.
- Creation of invoices for different clients.
- Cash receipts, cash flow and AP monitoring for various clients.
- Preparing bank reconciliation for different clients.
- Preparing Grants and Vouchers.
- Creation of Financials for various clients.
- Employee Payroll and timesheet for different clients.
- Rentrolls, arrears reconciliation. Credit card reconciliation.
Senior Process Associate - EXL Service India Pvt Ltd
(2019-01 - 2020-05)
Worked on O to C Billing (Accounts Receivable) process for one of the big four clients.
- Working for one of the big four clients.
- Working on code release and code close.
- Creation of invoices.
- Creation of inter office debit note (IODN).
- Creation of credit Notes & re-bill.
- Working on time transfer & Expense transfer.
- Processing partial write off's & total write offs.
- Preparing invoice data Reports, Detailed WIP Reports and CCDL Reports.
- Working on engagement manager & engagement leader change.
- Working on employee timesheets.
- Providing training to new joiners.
- Allocation of work to team member
Transaction Processing Associate, O to C Billing (Accounts Receivable) - ACCENTURE Pvt Ltd
(2015-06 - 2018-10)
Processed invoices and billing documents for customers in Brazil.
- Used to validate the documents of the Customer to provide services required by the customers in Brazil.
- Processing Invoices of Brazil & updating the amounts.
- Processing invoices even with the help of macros.
- Creation of Post tax invoice through Brazil City Hall (Govt) website NFSe (Nota Fiscal Electronic Billing).
- Credit for interruption: Network interruption, of customers of OI can claim the credit for the same. We verify the claimed duration and amount/value is matching with duration and amount/value recorded into system.
- Responsible for updating the number of invoices processed and time taken to process those invoices are accurate and upload the file in shared drive.
- Creation of DTP's and ensuring that updates are in place.
- Responsible in making OPEX chart such as (3*3 chart, Process team wise reports and trackers).
- Production planning, workload balancing and effective utilization of resources by doing the Allocation.
