Sahana Sm

Dynamic and empathetic professional with 8 years of experience spanning Recruitment, HR Support, and Client Operations. Proven track record in high-volume communication, conflict resolution, and managing candidate (customer) experiences. Skilled in active listening, problem-solving, and managing diverse stakeholder relationships.

Transitioning extensive corporate communication skills into a dedicated Customer Service Representative role to deliver top-tier support and maximize client satisfaction.

HR Recruiter at KLICPIC COMPANY (2025-05 – Present)

Skill set hired -Non-IT (Warehouse / Purchase / Finance, Sales, Marketing, Customer Support/ Operations / Photographers etc). Customer Relationship Management / De-escalation & Problem Solving /Active Listening

• Screen resumes and shortlist candidates based on role requirements.
• Conduct initial telephonic screening to assess candidate suitability and interest.
• Coordinate interview schedules with candidates and hiring managers.
• Support candidate assessments and recruitment documentation.
• Maintain regular candidate follow-ups and interview communication.
• Assist the recruitment team in ensuring a smooth hiring process.

Family / Maternity Responsibilities at Career Break (2021-06 – 2025-04)

Took a planned career break to focus on family and maternity responsibilities. Returned to the workforce with a strong interest in Human Resources and Talent Acquisition, and successfully re-entered through a recruitment-focused role.

Office Assistant at NATIONAL ASSESSMENT AND ACCREDITATION COUNCIL (NAAC) (2016-05 – 2021-06)

• Prepared presentations, official correspondence, and reports.
• Coordinated meetings, documentation, and stakeholder communication.
• Managed databases and reports using MS Excel and MS Word.
• Supported research projects including All India Analysis of Colleges and Universities.
• Assisted in workshops, awareness programs, and orientation events.

Media Analyst at REPUCOM MEDIA ANALYSIS PVT. LTD. (Nielsen Sports) (2011-02 – 2013-12)

• Performed media branding analysis and quality checks.
• Prepared daily analytical reports for clients and management.
• Worked with large volumes of data while maintaining high accuracy.
• Recognized as Best Employee three times for quality and timely delivery.

Bachelor of Engineering in Electronics & Communication Engineering – VTU (2010)

Diploma – Board of Technical Education (2005)