Saharsh Mathur

Results-driven B.Com graduate with practical experience in backend operations, data verification, and client communication. Demonstrated operational efficiency as a Backend Process Executive, managing insurance renewal processes, MIS reporting, and maintaining accurate CRM records. Possess a strong conceptual understanding of accounting, finance, and business operations, reinforced by a CA Foundation attempt.

Proficient in MS Excel, data entry, documentation, and record keeping. Possess strong verbal and written communication skills with a proven ability to handle customer interactions and administrative tasks. Seeking opportunities in KPO, Finance Support, Non-Sales Banking, Back Office Operations, and Compliance to contribute towards process accuracy and team objectives.

Commerce Faculty - Unique Study Point

(2024-06 - 2026-06)

• Taught core commerce subjects including Accountancy, Business Studies, and Economics to batches of 15-20 students.
• Prepared lesson plans, study materials, and practice question papers aligned with CBSE curriculum.
• Maintained student attendance records and performance tracking sheets.
• Conducted doubt-clearing sessions and revision classes before board examinations.
• Managed student enrollment inquiries and handled walk-in queries at the center.

Backend Process Executive - Silaris Informations Pvt. Ltd.

(2023-07 - 2024-02)

• Made 80-100 outbound calls daily to existing policyholders for HDFC Ergo insurance policy renewals.
• Maintained and updated customer records in the CRM system with accurate policy details and follow-up dates.
• Verified customer documentation and policy data for accuracy before processing renewals.
• Prepared daily call reports and MIS sheets tracking call volume, conversion rate, and pending renewals.
• Achieved consistent renewal targets while maintaining strict quality compliance standards.

B.Com - Commerce - Aryabhatta College

Class XII - Commerce - CBSE Board (2021)