Sales Officer - HBD FINANCE BANK
(2021-04 - 2021-11)
- Generated new customer leads for savings accounts, current accounts, loans, insurance, and other banking products.
- Achieved monthly and quarterly sales targets through customer acquisition and relationship management.
- Identified customer financial needs and recommended suitable banking products.
- Built and maintained long-term relationships with customers to improve retention and cross-selling opportunities.
- Conducted field visits, sales presentations, and promotional activities.
- Prepared daily sales reports and maintained accurate customer records.
- Ensured compliance with bank policies and KYC guidelines.
Senior Collection Officer - AU SMALL FINANCES BANK
(2021-12 - 2026-07)
- Managed delinquent loan and credit card accounts to ensure timely recovery of outstanding payments.
- Contacted customers via phone, email, and field visits to negotiate repayment plans.
- Reduced overdue accounts by achieving monthly collection and recovery targets.
- Handled customer disputes and coordinated with internal departments for resolution.
- Maintained accurate collection records and prepared daily/monthly MIS reports.
- Ensured all collection activities complied with bank policies and regulatory guidelines.
- Built positive customer relationships while minimizing financial risk to the bank.
- Monitor overdue loan and credit accounts.
- Contact customers through calls, emails, or field visits for payment recovery.
- Negotiate repayment plans and settlements.
- Handle NPA (Non-Performing Asset) and delinquent accounts.
- Track collection targets and recovery performance.
- Prepare collection reports and maintain customer records.
- Coordinate with legal teams for serious default cases.
- Ensure all recovery activities follow bank policies and regulations.
- Guide and supervise junior collection executives or field staff.
Collection Executives - IKF HOME FINANCE
(2026-07)
Collection Executive – Home Finance
- Managed collection of EMI payments for home loan customers.
- Followed up with customers through calls and field visits to ensure timely repayments.
- Handled overdue and delinquent loan accounts while maintaining professional customer relationships.
- Negotiated repayment plans and resolved payment-related issues.
- Achieved monthly collection targets and minimized loan delinquency.
- Maintained accurate collection records and updated customer information in the system.
- Coordinated with branch teams, legal, and operations for recovery cases.
- Ensured compliance with company policies, banking regulations, and recovery procedures.
- Prepared daily and monthly MIS reports on collection performance.
- Delivered excellent customer service while resolving queries related to home loan repayments.
