GUEST SERVICE PROFESSIONAL
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Accomplished hospitality professional with over 6 years of distinguished performance in the hotel industry. Portfolio of achievements includes enhancing guest experiences and building team spirit. Exceptional work ethic and commitment to organizations objectives.
Food and Beverage Executive at Marriott International (2024-11 – Present)
Deployed at RASA restaurant and banquet, where I handled the operations of the outlets related to Food and Beverage Service. Also under supervision of the Managers, managed the banquet and restaurant operations for in-house guests including VIPS and Walk-in guests as well.
Food and Beverage Executive at Marriott International (2022-04 – 2024-03)
Deployed at RASA restaurant and banquet, where I handled the operations of the outlets related to Food and Beverage Service. Also under supervision of the Managers, managed the banquet and restaurant operations for in-house guests including VIPS and Walk-in guests as well.
Trainee Captain at Marriott International (2018-12 – 2022-03)
Deployed at RASA restaurant and banquet, where I handled the operations of the outlets related to Food and Beverage Service. Also under supervision of the Managers, managed the banquet and restaurant operations for in-house guests including VIPS and Walk-in guests as well.
Tr. Captain at Hotel Starottel (2018-04 – 2018-12)
My basic responsibility was to run the shift smoothly by conducting briefing, De-briefing for my staff informing them the daily activities, allocating jobs/responsibilities, handling queries/complaints and making sure all daily tasks are completed in time in compliance with the organizational standards.
Sr. Guest Service Associate at Royal Orchid Group of Hotels (2015-05 – 2018-03)
After training it was my first job where I frequently got promoted from Tr. GSA to Sr. GSA. I was deployed in banquets, where I handled the banquets operations of F&B. Also under supervision of the Managers, managed to make reports, Indent, day to day briefing, stock maintaining and staff training, Check Handling etc.
Internship at Royal Orchid Group of Hotels (2014-09 – 2015-02)
Successfully completed six months Industrial training from hotel Regenta, Ahmedabad in which I was given an opportunity to work in all core departments like Food and Beverage Service, Food Production, Front Office and House Keeping.
Diploma in Hotel Management – Premiere Institute of Hotel Management and Catering Technology and Tourism (2013 – 2015)
S.S.C – West Bengal Board of Secondary Education (2008-03)
