Saheb Official

High-precision Quality Assurance Manager and MBA graduate with 8+ years of core technical expertise at the Gemological Institute of America (GIA) leading diamond grading and quality control operations, paired with 2+ years of international operations management. Highly proficient in GIA 4Cs benchmarking, natural vs. lab-grown screening, technical intake/outtake verification, and internal audit enforcement. Expert in establishing robust QA/QC systems, leading multi-grader technical teams, eliminating process bottlenecks, and enforcing international export compliance standards.

Diamond Grader / Quality Team Lead - Gemological Institute of America (GIA) - Mumbai

(2015-04 - 2023-08)

• Technical Quality Excellence: Maintained a <1% error rate across an 8-year tenure, assessing loose diamonds against international GIA 4Cs standards, fluorescence testing, and natural vs. lab-grown screening.
• Team Leadership & Training: Supervised, mentored, and developed 30+ technical graders; instituted multi-grader verification protocols that boosted team diagnostic accuracy by 60%.
• Benchmark Compliance: Sustained a 100%+ productivity rate against GIA's strict global quality assurance standards throughout 8 consecutive years.
• Process Optimization: Redesigned intake, processing, and grading workflows department-wide, effectively eliminating operational bottlenecks and expanding daily stone-throughput capacity.
• Operational Governance: Selected as sole operational delegate during executive management absences, ensuring zero operational disruption across a 30+ member technical team.
• Cross-Functional Lead: Spearheaded a 12-month cross-departmental initiative as Project Lead, enhancing operational alignment and quality awareness across technical divisions.

Restaurant General Manager - Pizza Hut - London, United Kingdom

(2023-12)

• Operational & Quality Audits: Managed full site-level P&L, inventory audits, and operational quality control, achieving a 20% reduction in waste and 98% inventory audit accuracy.
• Vendor & SLA Management: Enforced vendor SLAs and customer escalation protocols, securing 48-hour issue resolutions and sustaining a 4.6/5.0 CSAT rating.
• Team Coaching: Led shift scheduling, quality standards training, and performance coaching for 10+ direct reports, driving a 25% lift in delivery accuracy.

Master of Business Administration - Global Business Management - Coventry University (2024-10)

GIA Graduate Diamonds - AJP - Gemological Institute of America (2019-10)

Bachelor of Science - Chemistry - University of Mumbai (2014-11)