Event Operations & Ticketing Manager - BookMyShow (Bigtree Entertainment) - Pan-India Operations
(2024-03)
Directing foundational ticketing architecture, physical access logistics, commercial box office distribution, and F&B operations for premium sports properties and stadium live tours.
- Indian Premier League (IPL) – 2024 & 2026 (Lucknow): Promoted from Supervisor to Ticketing Manager for Lucknow stadium operations. Spearheaded complete gate entry management, orchestrated high-value client workflows, and optimized stakeholder coordination while successfully resolving critical on-ground consumer escalations.
- Premium Music Festivals & Concerts (Coldplay Tour Jan 2025/ Sunburn 2024 & 2025): Served as Operations Supervisor for Coldplay (Navi Mumbai) and Sunburn (Goa/Mumbai). Directed high-volume digital cash top-up zones, audited inventory pipelines, and mobilized 1000+ volunteer cohorts across India to ensure seamless consumer fulfillment.
- ICC Women's Cricket World Cup 2025: Entrusted with complete gate logistics and ticket distribution infrastructure management for an international tournament format, ensuring smooth crowd migration and validation across massive match days.
- Live Stand-Up Comedy Specials & Arena Tours: Spearheaded box office workflows, offline inventory logging, and VIP guest relations for multi-city arena tours of top artists including Zakir Khan, Samay Raina, Anubhav Bassi, Harsh Gujral, Ravi Gupta, Amit Tandon, Gaurav Kapoor and Abhishek Upmanyu.
- T20 & International Cricket Properties: Supervised technical inventory tracking, hardware deployment (Famocos scanners), and printed wristband logistics for Uttar Pradesh T20 League (UPT20 - 2024 & 2025) and India A vs Australia A series.
Operations & Ticketing Manager / F&B Supervisor - District live by Zomato - Multi-City Operations
(2024-10 - 2026-04)
Commanding on-ground live concert layouts, cross-state infrastructure mapping, multi-tier ticketing protocols, and massive food-festival zone operations.
- Karan Aujla India Tour (Mar 2026 - Apr 2026): Engineered end-to-end ticketing deployment, physical wristband exchange logistics, and secure perimeter entry maps for massive stadium-capacity music shows across Chandigarh, Indore, and Mumbai hubs.
- Diljit Dosanjh India Tour (Oct 2024 - Delhi NCR): Appointed as F&B Operations Supervisor. Managed mass-scale food zones, implemented cashless point-of-sale (POS) digital terminals, and led volunteer divisions to maximize processing speeds and minimize consumer queues.
- Premium Concert Tours (Sonu Nigam, Sunidhi Chauhan, Enrique Iglesias, Def Leppard): Acted as Box Office and F&B Manager across key tour stops (Lucknow, Indore). Owned financial transaction reconciliations, cash audits, credential validation, and multi-tiered vendor onboarding.
- Administrative Liaison: Collaborated proactively with city municipal corporations, regional law enforcement authorities, and external asset vendors to secure required event compliance and seamless security protocols.
Volunteering - DC Crew Volunteer Program - Delhi, India
(2025-03 - 2025-06)
- Supported Delhi Capitals IPL match-day operations, including crowd management, ticketing, access control, and fan engagement.
- Assisted with hospitality, sponsor activations, venue coordination, and smooth execution of match-day activities.
Marketing Intern - BookMyShow Live University - Mumbai, India
(2026-01 - 2026-07)
- Assist in planning and execution of live events, concerts, sports events and brand activations also coordinate with production, creative, operations, vendors and venue teams.
- Coordinated with internal teams, designers, vendors, and production to ensure timely campaign execution and supported social media promotions, digital marketing, and content coordination to maximize audience engagement.
- Conducted market research, competitor analysis, and consumer insights to improve campaign performance and managed campaign schedules, promotional assets, and marketing reports while tracking event performance.
Customer Service Supervisor - Niftel Communication (Swiggy) - Lucknow, India
(2024-10 - 2025-11)
- Managing attendance and making roaster also supervised a team of customer support executives, ensuring high-quality service and SLA compliance.
- Handled customer escalations and resolved complex delivery, payment, and order-related issues, also monitored team performance through quality audits, coaching, and regular feedback sessions.
- Prepared daily performance reports and tracked key metrics such as CSAT, AHT, and resolution time also coordinated with operations, delivery partners, and restaurant teams for faster issue resolution.
- Trained and mentored new agents on customer handling, processes, and company policies also ensured adherence to company SOPs while maintaining a positive customer experience.
