I am an engineering graduate with 6 years of experience in international customer service, specializing in customer support, escalations, and claims handling for US and UK-based companies, with strong communication, problem-solving, and client relationship management skills, along with a passion for trekking, travelling, and music.
* International Customer Service * Customer Relationship Management (CRM) * Customer Escalation Handling * Claims Management * Voice & Email Support * US & UK Customer Support Processes * Complaint Resolution * Problem-Solving Skills * Effective Communication Skills * Active Listening * Client Handling & Retention * Team Collaboration * Time Management * Conflict Resolution * Multitasking Ability * Adaptability & Quick Learning * Technical Understanding (Engineering Background) * Customer Satisfaction Management * Documentation & Reporting * Professional Telephone Etiquette
