Sahil Dhingra

MCA graduate with 2+ years of full-time experience in data handling, administrative operations, and cross-functional coordination at Lovely Professional University — one of India's largest private universities. Documented 600+ meeting minutes resolved 1,000+ operational complaints, and executed 250+ daily outreach calls in a placement-cell role. Proficient in Excel (Intermediate), Power BI, and SQL

Senior Executive Assistant — Chief of School / Dean's Office - Lovely Professional University - Phagwara, Punjab

(2024-06 - 2026-04)

• 600+ Meeting Minutes Documented — managed end-to-end documentation of senior academic review sessions — capturing action points, coordinating with multi-department stakeholders, and tracking decisions to completion → zero missed action points across all sessions: full institutional compliance record maintained throughout tenure
• 1,000+ Infrastructure Complaints Resolved — logged, categorised, and followed up on campus maintenance complaints across all blocks — coordinating directly with mason, carpenter, and welding teams from complaint receipt to resolution sign-off → end-to-end ownership of facility management function, measurable and sustained reduction in outstanding complaint backlog
• Confidential Staff Case Management — handled sensitive staff performance and leave cases from HOD remarks → Dean approval → AST department dispatch, maintaining full policy compliance and discretion throughout → zero breach of confidentiality over 2-year tenure; all cases completed accurately within institutional deadlines
• Multi-System Data Administration — managed student and faculty records across leave approval, OJT case processing, PAC topic approval, OBP allocation, and OMS appointment entry simultaneously → built hands-on working proficiency in institutional data handling across multiple live administrative systems
• 250+ Student Calls Per Day — Placement Cell — executed high-volume outreach in the Training & Placement Cell, contacting students to drive placement drive registrations against daily targets → consistent daily target delivery; developed structured communication discipline in a target-driven environment
• Cross-Office Operational Flexibility — operated simultaneously across three distinct administrative functions — CoS Office, Administrative Office, and Training & Placement Cell — managing competing priorities without a fixed supervisor → demonstrated adaptability across the university's three core operational units with no drop in output quality
• Student & Staff Query Management — served as the single point of contact for lost-and-found items, gate pass requests, compensatory leave generation, inventory issuance to staff, and student query resolution in the Administrative Office → reduced escalation rate for routine student and staff issues; built reputation as a reliable, go-to resource across departments

Process Associate / Business Development Associate - Multiple Organisations — BPO & Customer Operations - Noida | Phagwara | Gurugram

(2023-01 - 2024-12)

Transource Freightways (Canada-based logistics BPO) | My Care International | Genpact | Geetanjali Homestated Pvt Ltd

• English-Medium Communication Under Pressure — handled inbound and outbound calls across customer service, logistics audit, and property sales environments — operating in metric-driven, shift-based teams → developed working English communication fluency and the ability to perform in high-pressure, target-measured environments
• Driver Hours Compliance Auditing — Transource Freightways — reviewed Canadian truck driver working hour logs against regulatory standards, flagging violations and computing appropriate salary adjustments → gained foundational exposure to data auditing, compliance checking, and structured reporting in a regulated international environment

Master of Computer Applications - MCA - Lovely Professional University (2021-07 - 2023-06)

Bachelor of Computer Applications - BCA - Lovely Professional University (2018-12 - 2021-08)