Sahil Kadam

Customer-focused and results-driven professional with experience in customer service, front office operations, and management training. Expertise in resolving technical issues, managing guest relations, and improving operational efficiency in fast-paced environments. Proven ability to collaborate across teams, drive customer satisfaction, and meet performance metrics.

Strong in problem-solving, communication, and multitasking, with a focus on continuous learning and development. Adept at utilizing CRM and hotel management systems to streamline operations and enhance guest experiences. Self-motivated, detail-oriented, and committed to delivering high-quality service and contributing to team success.

Customer Relationship Manager - Parsi Dairy Farm

(2026-01)

• Managed high-volume customer interactions across calls, email, and review platforms, ensuring timely resolution of queries and complaints
• Handled end-to-end order processing, improving order accuracy and reducing delays in fulfilment
• Maintained and updated customer and transaction data using ERP systems, ensuring data accuracy and accessibility
• Coordinated with delivery platforms like Swiggy and Zomato to resolve escalations and ensure smooth order delivery
• Responded to customer emails and online reviews, enhancing brand reputation and customer satisfaction
• Resolved customer complaints and escalations efficiently, improving customer retention and experience
• Operated billing and inventory processes using Go Frugal ERP and ERP systems
• Collaborated with internal teams to address service gaps and improve operational efficiency

Operations Executive: Influencer Marketing - Azzuretale

(2025-03 - 2025-11)

• Reach outs to international UK bases creator on affiliate seller centre and TikTok and emails
• Approving and rejection of samples requested by the creators
• Replying to emails and TikTok dm
• Sending bulk and single target collaboration to the creators
• Maintaining data base and sheets
• Running bots for emails and messages
• Collecting creators from kalodata of competitive brands and reaching out to creators
• Boosting shop ads
• Analysing creators' profile
• Follow-ups
• Registration of new agencies and updating it in the sheet
• Handling TikTok app
• Motivating creators to post more contents
• Managing campaigns
• Negotiating and managing nano micro and macro influencers

Management Trainee - Impact Guru

(2024-05 - 2025-02)

• Rotated through various departments, gaining exposure to multiple aspects of the business, including operations, sales, and marketing
• Assisted senior managers in the development and implementation of business strategies to improve efficiency and achieve company goals
• Contributed to the preparation of reports and presentations for management, providing insights into operational performance and areas for improvement
• Supported the implementation of process improvements and operational efficiencies, contributing to cost reduction and better resource management
• Conducted market research and analysis to support decision-making, identifying trends, opportunities, and competitive advantages
• Participated in team meetings and brainstorming sessions, offering fresh perspectives and contributing to project development
• Assisted with employee training and development programs, helping new hires integrate into the company culture and processes
• Engaged in cross-functional projects, collaborating with different departments to drive company initiatives and support business growth
• Shadowed senior leaders, gaining mentorship and guidance on leadership development, communication, and decision-making skills
• Evaluated business performance and assisted in the development of performance improvement plans to enhance productivity and service quality

Customer Service Operations (Customer Operations, CRM, B2C) - Tech Mahindra

(2022-11 - 2023-10)

• Provided exceptional customer support through phone, email, and chat, resolving queries and issues efficiently
• Assisted customers with troubleshooting technical issues, guiding them through solutions for products and services
• Handled a high volume of inbound calls, ensuring quick response times and maintaining customer satisfaction
• Addressed customer complaints and concerns, offering effective solutions while maintaining a professional and positive demeanor
• Documented customer interactions and feedback accurately in the CRM system to ensure smooth follow-up and service continuity
• Worked closely with technical teams to escalate and resolve complex issues, ensuring timely resolution and customer satisfaction
• Educated customers on product features, services, and best practices to enhance user experience and product usage
• Met and exceeded key performance metrics, including average handling time, customer satisfaction scores, and issue resolution time
• Provided feedback to management regarding common customer concerns, contributing to process improvements and product enhancements
• Participated in training and development sessions to stay updated on product knowledge, policies, and customer service techniques

Front Office Operations Executive (Internship) - BRG Budget Stays

(2021-11 - 2022-06)

• Assisted in managing daily front office operations, ensuring a seamless guest experience from check-in to check-out
• Supported the front desk team in handling guest inquiries, reservations, and special requests via phone, email, and in-person
• Maintained accurate records of guest bookings, payments, and room assignments using hotel management software
• Ensured efficient check-in/check-out processes, minimizing wait times and providing personalized service to guests
• Coordinated with housekeeping, maintenance, and other departments to ensure guest satisfaction and timely room readiness
• Assisted in managing guest feedback, resolving complaints, and ensuring timely follow-up on issues
• Participated in inventory management, including monitoring office supplies and maintaining front desk equipment
• Supported daily cash handling and invoicing procedures, ensuring compliance with company policies and financial accuracy
• Collaborated with the management team to improve operational processes and enhance guest services
• Gained hands-on experience with hotel property management systems, reservation platforms, and CRM tools

Diploma - CEDP Skill Institute

XII - Science - UBS Junior College

X - Kamla Hill High School