Sahil Rane

Operations professional with 3+ years of experience in life insurance operations and digital payments, specialising in KYC verification, customer and merchant onboarding, and regulatory compliance. Experienced in KYC documentation review, due diligence checks, escalation of discrepancies, policy issuance on Life Asia, payment gateway and PSP operations, UAT, settlement reconciliation and MIS reporting in Advanced Excel. Consistently delivers within SLA/TAT while coordinating with Relationship Managers, branch, compliance and technology teams.

Senior Associate – Merchant Onboarding & Payment Operations - Bigital Technologies Private Limited - Mumbai

(2025-07)

• Manage end-to-end merchant onboarding and account opening with Relationship Managers and business teams, ensuring timely completion of KYC verification and documentation.
• Review and verify merchant KYC and business documents for completeness and accuracy before activation.
• Coordinate with multiple Payment Service Providers (PSPs) to onboard merchants, complete credential requirements and enable payment processing.
• Configure payment gateway routing and PSP settings based on merchant requirements and business needs.
• Perform User Acceptance Testing (UAT) of payment gateway and PSP portal setups, verifying configurations and transaction flows before go-live.
• Work with IT and technical teams to troubleshoot and resolve payment gateway and transaction issues.
• Prepare merchant settlement reports in MS Excel, ensuring accurate reconciliation and timely reporting.

Senior Associate – Insurance Operations - HDFC Life Insurance - Mumbai

(2022-08 - 2025-07)

• Processed new business applications and issued life insurance policies on the Life Asia policy administration system within SLA/TAT, coordinating with internal stakeholders.
• Scrutinised and verified customer KYC documents for regulatory compliance, checking authenticity, cross-verifying details against databases and escalating discrepancies for investigation.
• Processed operational and underwriting requirements (FRs) on Life Asia and company portals in line with IRDAI and KYC/AML guidelines.
• Supported branch operations by coordinating with branch teams on new business applications, document collection and pending requirements.
• Guided branch staff on KYC norms, documentation standards and IRDAI compliance requirements, reducing rework and discrepancies.
• Tracked and followed up on pending cases and escalations, keeping branch and sales teams updated on application status.
• Resolved queries from internal stakeholders and call centre agents, including customer counter-offer cases.
• Prepared MIS reports in MS Excel using pivot tables to track SMS broadcasts, documentation and email volumes, identifying trends to improve customer outreach.

Bachelor of Accounting and Finance (BAF) - Accounting and Finance - University of Mumbai (2022)

HSC (Class XII) - Maharashtra State Board (2019)

SSC (Class X) - Maharashtra State Board (2017)