Customer Success Manager | Retention Manager
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I am having an overall experience of 9 Years into Customer Service, Sales and Retention. I have a well hands on managing customer support channels, process automation, customer retention, process transition, CSAT, NPS, etc.
My recent job role was Head of Customer Service and Retention where I have been taking care of customer support channels, process automation, SLA management, process transition, customer satisfaction, creating SOPs. KRAs and KPIs, creating and maintaining service quality measures, team management, etc.
I have done my PGDBM/MBA with specialization of Marketing Management in which learned vast lessons on Customer Service.
