Team members - Kfc Resturant
(2022-09 - 2024-04)
- Analysed data and information to identify issues and create tailored solutions.
- Kept appropriate stock levels to match expected demand.
- Consistently arrived at work on time and ready to start immediately.
- Handled high volume calls to address customer inquiries and concerns.
- Delivered exceptional customer service by proactively listening to concerns and answering questions
Shift manager - Jubilant foodwork
(2024-01 - 2025-04)
- Enforced compliance with food hygiene regulations, upheld high quality standards..
- Assisted employees in resolving workplace conflicts, improved overall team harmony.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Managed inventory control, reduced wastage.
- Optimised shift schedules to improve operational efficiency.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
Shift manager - Burman hospitality
(2025-05)
- Recruited new hires to strengthen the existing workforce..
- Resolved customer complaints promptly to maintain high service standards.
- Oversaw cash management processes, ensured accuracy at end of each shift.
- Managed inventory control, reduced wastage.
- Estimated costs, generated reports, and maintained detailed records for the audit.
- Trained new hires and set up mentoring relationships to drive team performance
