Sahil Sharma

L2 Windows System Administrator proficient with Windows Server 2003–2022, Active Directory, and Group Policy Objects. Hands-on experience with virtualization and cloud platforms including VMware vSphere/ESXi and Microsoft Azure (VMs, Virtual Networks, Site Recovery). Skilled in automation and operations using PowerShell and backup/recovery tools such as Veeam.

Windows System Administrator (L2) at DXC Technology India (2022-08 – 2026-06)

Project: FedEx & TNT

• Managed 1000+ Windows Servers (2003–2022) across VMware vSphere/Hyper-V environments; maintained 99% uptime through proactive monitoring and incident response
• Administered enterprise Active Directory, including user/group management, GPO design, and OU structure and delegation to support global operations
• Executed monthly patch management for Windows Server 2012–2022 using SCCM and HPSA, cutting security vulnerabilities by 85%; acted as SPOC for patch cycles and CAB
• Resolved 250+ monthly infrastructure incidents spanning DNS, DHCP, CPU/memory/disk alerts, network, and Azure, lowering downtime by 40%
• Handled 300+ ServiceNow tickets monthly with a 2-hour average resolution time; authored 50+ SOPs and reduced MTTR by 35% while providing L2/L3 escalation support
• Automated 10+ operational tasks using PowerShell, reducing manual effort by 60% and improving patching, monitoring, and reporting workflows

Bachelor of Computer Applications – Kurukshetra University (2026-06)

Diploma in Electronics and Communication Engineering – Seth Jai Prakash Polytechnic, Damla (2022-08)