Sahil Singh

Responsible for contacting insurance companies and patients to follow up on outstanding medical claims. Identifying the reasons for denials, correcting the issues, and resubmitting the claims to ensure that the healthcare provider receives the due payment

US Chat Process at TASKUS BPO A US Chat Process role typically involves handling customer queries from clients based in the United States through live chat platforms. It is commonly part of BPO (Business Process Outsourcing) or customer support operations.

• Provided live chat support to US customers ensuring quick resolution of inquiries.
• Maintained 95%+ customer satisfaction score.
• Handled 3–4 concurrent chats efficiently.
• Reduced repeat contacts by providing accurate first-time resolutions.
• Followed US communication standards and compliance policies

AR Associate at GEBBS HEALTH CARE SOLUTION (2024-06 – 2025-07)

If an AR Associate is involved in billing work, the focus would likely be on managing transactions, invoicing, and ensuring accuracy in financial processes associated with Augmented Reality (AR) services or products.

• Invoices or reimbursements owed to a medical practice, hospital or other healthcare organization
• Track payments from clients or users of AR solutions.
• Send payment reminders for overdue invoices.
• Identifying the reasons for denials, correcting the issues, and resubmitting the claims to ensure that the healthcare provider receives the due payment

HSC – TMS High School & Jr College (2022)

SSC – TMS High School & Jr College (2021)