SahilDev

Motivated and detail-oriented IT fresher with a strong foundation in IT Support, Technical Troubleshooting, and Service Desk operations, backed by hands-on experience in customer support and real-world project development including an AI-powered financial analytics platform. Proficient in Microsoft Excel, Power BI, Python, React.js, and SQL, eager to contribute to Bangalore-based IT organizations by delivering efficient technical support and ensuring smooth end-user operations.

Sales & Business Development Executive at Slice of Heaven (2024-01 – Present)

• Developed and maintained strong customer relationships ensuring high satisfaction.
• Assisted in generating new business opportunities and driving sales growth.
• Coordinated with vendors and customers to improve service efficiency.
• Maintained sales records, inventory tracking, and operational reports.
• Resolved customer concerns professionally and effectively.

Customer Support Executive at GrassRoots (2023-01 – 2023-02)

• Handled inbound and outbound customer calls, resolving queries and complaints.
• Provided prompt and professional support to customers over the phone.
• Maintained call logs, customer records, and follow-up documentation.
• Coordinated with internal teams to ensure timely resolution of customer issues.
• Met customer satisfaction targets consistently.

Bachelor of Vocation (B.Voc) in Software Developer – JSSCACS (2023-01 – 2026-01)

PCMC – D. BANUMAIAH'S COLLEGE, MYSORE (2021-01 – 2023-01)