Sai Jyothirmai026

Associated with Accenture as Quality Auditing Associate and have good experience in handling as a process trainer. A competent professional with 5 years 13 days of experience in People Management, Process Management, Quality Assurance, and Team Management. An out-of-box thinker with a proven track record of establishing processes, streamlining the workflow and creating a Teamwork environment to enhance productivity innovatively.

Possess effective communication & people skills. A dynamic go-better & adaptive learner with ability to work under pressure and meet deadlines. Proficient in handling quality Client Service Operations, organizing process strategies and building relationships with various groups and teams.

Process Trainer at Accenture (2019-05 – 2024-06)

• Developing training modules and materials tailored to specific processes
• Conducting interactive training sessions
• Assessing employee performance and providing feedback
• Updating training materials based on process changes or improvements
• Maintaining records of training activities and employee progress
• Providing Positive mentoring and support to the operations service supervisors
• Demonstrating and maintaining important level of safety
• Being able to work as part of a team in difficult conditions
• Assisting in the development and review of the Operations Services Standard Task procedures
• Give training session to the team as well as individual to improve their quality and to gain knowledge
• Have been part of handling over all sixty members as a team and have taken care of their process knowledge, quality, productivity & reported it to TL
• Taken up additional responsibility for the Team to govern the overall performance of the Team
• Provided Ideas for the betterment of the process which had been implemented by the Client and Accenture
• Give training for the new hires, cross training for different workflows and been handling a process of overall 11 workflows with a very successful training batches

Quality Auditing Associate at Accenture (2019-05 – 2024-06)

• Managing teams including short/long term plans with regards to the quality and process development and focusing on excelling Business targets
• Prepare and send MIS reports of the functionality of the team to the client daily to display the health and consistency of the team and assist the management in decision making
• Following the procedures of the Company & ensuring compliance with rules and regulations and sharing the latest updates and notifications of the Process
• Understanding the requirements of the client and cultivating relations with them for process enhancements, tool enhancements
• Mentoring and monitoring the overall performance and providing feedback to the team members and ensuring efficiency in the process and meeting individual & team targets
• Manage and rate websites based on tools provided by the client
• Maintaining a Quality of over 98 % consistently and managing the transition of New Policies
• Communicating process updates to the team on daily/weekly basis
• Sending Quality Reports to the Management on weekly/monthly basis
• Give feedback on the areas of improvement to the team members which would help them improve their process knowledge
• Route cause Analysis (RCA) 5 why Analysis
• Clarifying queries that are asked by the team
• Help team by providing Floor support

Senior Specialist-Quality CC at Sagility (2025-12 – 2026-01)

• Associated with Sagility for a senior quality Speciality role, focusing on operational quality and US Healthcare standards
• Gained foundational knowledge of US Health Insurance structures, provider lifecycles and member eligibility workflows
• Acquired working knowledge of HIPPA Compliance guidelines and data privacy protocols essential for healthcare processes

MBA in HR – Sri Indu PG College

B.SC in Statistics – Pragathi degree college for women (2018)

Intermediate – Narayana JR College (2014)

S.S.C – Karthikeya Concept School (2012)