Sai leela Krishna

Result-oriented Operations Supervisor with over 4 years of experience in logistics, supply chain, and fulfillment operations with industry leaders like Amazon, Reliance, and DTDC. Proven track record in managing large-scale branch operations, optimizing delivery routes, and leading diverse teams to meet stringent SLA targets. Skilled in data-driven decision-making and vendor management.

PEP Coordinator at DTDC Express Limited (via QuickHR Solutions)

• Oversee daily operations for 3500+ deliveries, ensuring 100% adherence to timelines using real-time tracking dashboards.
• Manage 62 franchises across Krishna district, ensuring policy compliance, service quality, and seamless communication.
• Direct a team of 15+ personnel, including delivery associates and back-office staff.
• Reduced operational costs by 15% through strategic vendor negotiations and route optimization.
• Designed automated reporting tools using Excel Macros to streamline daily performance reviews.
• Actively manage NDR (Non-Delivery Reports), COD reconciliations, and reverse logistics.

Supervisor – Operations at Reliance DC (via Shine Touch Services) (2023-01 – 2023-06)

• Supervised inbound and outbound stock movement, ensuring zero-error processing.
• Monitored inventory accuracy and coordinated with the transport team for timely dispatch.

Supervisor – Operations at Amazon Sort Center (via Zeelog Solution) (2021-03 – 2022-12)

• Managed high-volume sorting operations in a fast-paced environment.
• Ensured compliance with Amazon's global safety and quality standards.
• Maintained SLA metrics by identifying and resolving bottlenecks in the sorting line.

Supervisor – Operations at Amazon Fulfillment Center (via Yusen Logistics) (2019-11 – 2021-02)

• Coordinated 3PL logistics operations and managed shift handovers.
• Trained new joiners on SOPs and safety protocols.

Graduation – MIC College of Technology

Intermediate – Narayana Junior College

SSC – Ravindra Bharati Public School