Sai Manish Vadla

Experienced IT Professional with 5 years of expertise in Identity and Access Management (IAM), Identity Governance and Administration (IGA), Microsoft Entra ID (Azure Active Directory), Windows Server Administration, Application Support, and IT Service Management. Skilled in user access lifecycle management, identity security, system administration, and technical support, with a proven ability to deliver efficient IT solutions and enhance operational excellence.

System Administrator – Infrastructure Support Engineer at Tata Consultancy Services - TCS (2024-10 – Present)

Project: Amway

• Managed Identity & Access Management (IAM) operations, application support, and user lifecycle management across enterprise environments.
• Administered user accounts, LDAP groups, security groups, shared mailboxes, and service accounts in Active Directory.
• Hands-on experience with Saviynt IGA, including entitlement management, role creation, SoD controls, workflow development, certification campaigns, and application onboarding.
• Knowledge of PowerShell scripting for process automation and administrative tasks.
• Strong understanding of Single Sign-On (SSO), Authentication, Multi-Factor Authentication (MFA), and Privileged Access Management (PAM).
• Provisioned and deprovisioned user access across enterprise applications including Okta, RSA, Oracle EBS, OBIEE, JDE, PLM, Jira, Zendesk, Tableau, Blue Yonder, AS400, and Microsoft 365.
• Installed, upgraded, and supported applications hosted on Windows and IIS environments. Configured and administered Windows Server roles, features, and system services.
• Monitored application and infrastructure performance using New Relic and AppDynamics.
• Developed automation solutions using ServiceNow and Ignio to improve operational efficiency and reduce manual effort.
• Created ServiceNow reports and dashboards to track access requests, incident trends, aging tickets, and customer satisfaction metrics. Designed, tested, and implemented ServiceNow request catalog workflows and process enhancements.

IT Support Specialist at Meazure Learning (Examity) (2021-10 – 2024-10)

• Provided L1 & L2 desktop support to internal users, resolving hardware, software, network, and operating system issues in a timely manner.
• Managed user account provisioning, deprovisioning, password resets.
• Delivered onsite technical support for employees, including workstation setup, troubleshooting, hardware replacement, and peripherals support.
• Administered IT assets, Installed, configured, and supported desktop applications, operating systems, printers, and productivity tools across the organization.
• Diagnosed and resolved issues related to Microsoft Windows, Microsoft Office, email clients, VPN connectivity, and enterprise applications. Supported employee onboarding and offboarding activities, including device preparation, account setup, software deployment, and access management.

Bachelor of Technology in Computer Science – Vignana Bharathi Institute of Technology (2017 – 2021)