NOC Engineer - Wipro Limited - Hyderabad
(2022-03 - 2024-06)
A 24/7-hour work environment with responsibilities in network monitoring, troubleshooting, and incident management. Led technical escalations and infrastructure administration across 2,000+ Windows and Linux servers.
- Continually investigate network problems and keep escalation tickets updated for higher Management
- Proficient in monitoring and troubleshooting network systems, including routers, switches, firewalls, and servers
- Extensive knowledge of network protocols, TCP/IP, OSI model, and network security best practices
- Experience with network monitoring tools, such as Grafana or SolarWinds
- Strong understanding of incident management processes and protocols for quick issue resolution
- Excellent analytical and problem-solving skills, with a keen eye for detail
- Ability to work well under pressure and handle critical situations efficiently
- Outstanding communication and teamwork skills, facilitating collaboration with cross-functional teams
- Strong analytical and listening skills with the ability to effectively evaluate, triage, and diagnose technical issues
- Excellent written and verbal communication skills with proven interpersonal effectiveness across cross-functional teams
- Solid foundational understanding of ITIL framework and IT Service Management (ITSM) principles
- Monitor critical infrastructure and systems, proactively triage alerts, and collaborate with stakeholders for swift incident resolution
- Investigate incidents to identify root causes and recommend long-term solutions for improved system stability
- Deliver timely and clear incident communications and post-mortem reports to internal stakeholders, including executive leadership
- Actively participate in war rooms and incident bridges during outages to ensure real-time collaboration and resolution
- Exhibit cross-functional leadership by taking ownership of critical incidents and coordinating response efforts across teams
- Act as the primary escalation point and technical mentor for NOC Administrators in a 24x7x365 operations model
- Command incident bridges during Priority 1 (P1) events, leading cross-functional troubleshooting efforts and ensuring swift service restoration
- Evaluate incident impact, determine urgency, and escalate appropriately to engineering or application owners
- Ensure frontline teams maintain real-time platform health visibility and deliver accurate system status updates across development and production environments
- Coordinated monthly patching for servers and security devices, performed Fortinet firewall patching and configuration validation, administered Intune KACE for endpoint compliance and software updates, managed RingCentral platform administration, resolved Tier II infrastructure issues, and handled certificate renewals and DNS configuration changes
- Performed monthly server and security patching to address vulnerabilities and maintain compliance with organizational security standards
- Executed Fortinet firewall firmware upgrades and security patches, including post-patch validation and health checks
- Monitored patching status and remediated failed updates to ensure systems remained up to date
- Manage daily operations of over 2,000 Windows and Linux servers, including application support and performance optimization
- Oversee and maintain a multi-cluster VMWare virtual environment, ensuring high availability and resource efficiency
- Execute Level 1–3 administration for Microsoft Active Directory, including GPO, user provisioning, and domain health
- Administer access control policies, perform regular patch cycles, and lead remediation activities for system vulnerabilities
- Leverage and maintain enterprise-grade tools such as Splunk, AppDynamics, and SolarWinds to drive intelligent monitoring and proactive alerting
- Analyses complex event telemetry, correlate cross-platform anomalies, and uncover root causes across layers of the tech stack
- Continuously refine runbooks and build new operational playbooks for repeatable incident handling
- Identify blind spots in monitoring coverage and collaborate with stakeholders to close detection gaps
- Conduct periodic system and application health audits to pre-empt failures and elevate service reliability
- Drive operational excellence by enhancing documentation, refining escalation protocols, and contributing to post-incident reviews
NOC Engineer - HCL Tech - BENGULURU
(2024-09 - 2026-07)
- A 24/7-hour work environment
- Continually investigate network problems and keep escalation tickets updated for higher Management
- Proficient in monitoring and troubleshooting network systems, including routers, switches, firewalls, and servers
- Extensive knowledge of network protocols, TCP/IP, OSI model, and network security best practices
- Experience with network monitoring tools, such as Grafana or SolarWinds
- Strong understanding of incident management processes and protocols for quick issue resolution
- Excellent analytical and problem-solving skills, with a keen eye for detail
- Ability to work well under pressure and handle critical situations efficiently
- Outstanding communication and teamwork skills, facilitating collaboration with cross-functional teams
