Sai Shankar

Results-driven Production Support Engineer / UC4 Automic Engineer with 4.4 years of experience in Workload Automation, Batch Processing, and ServiceNow ITSM operations. Skilled in job scheduling, monitoring, and migration across DEV, QA, and PROD environments. Strong expertise in incident management, change management, and release management with a proven record of achieving 99.8% SLA compliance, minimizing downtime, and ensuring smooth production operations.

Systems Engineer - Tata Consultancy Services

(2021-12 - 2026-04)

UC4 Automic Engineer – Alticor Project - Tata Consultancy Services

(2022-03 - 2026-04)

• Monitored 600+ daily batch jobs across PROD, QA, and TEST environments, achieving 99.8% SLA compliance.
• Proactively identified job failures, analysed root causes, and coordinated with application and infrastructure teams to ensure timely resolution.
• Implemented and modified job schedules, workflows, prompts, and conditions based on business and technical requirements.
• Experienced in job migration and deployment activities using Automic Workload Automation (UC4), including promoting jobs, workflows, schedules, and related objects across DEV, QA, and PROD environments using Transport Case and XML import/export methods.
• Proficient in managing dependencies such as variables, calendars, and agent mappings to ensure smooth execution post-migration. Performed validation, troubleshooting, and testing of migrated jobs, resolving issues related to authorization, object conflicts, and environment inconsistencies. Followed best practices for controlled releases, including impact analysis, backup creation, and coordination with cross-functional teams to ensure successful and error-free deployments.
• Executed change requests and service requests in ServiceNow, ensuring compliance with change management processes.
• Performed planned outages and maintenance activities using PuTTY and RDM including agent and queue activation/deactivation.
• Managed secure server access using Secret Server in alignment with organizational security policies.
• Created and maintained Standard Operating Procedures(SOPs) and contributed to the UC4 Knowledge Base.
• Provided onboarding and training support to new team members, acting as a point of contact for priority production issues.

Bachelor of Technology - Computer Science and Engineering - JNTUH university (2017 - 2021)

Intermediate - MPC - Sri Gayathri junior college (2015 - 2017)

SSC - Shanti Nikethan High School (2014 - 2015)