Sai Shinde

Dedicated and results-driven customer service professional with proven experience in delivering exceptional support and building. Experienced customer service professional with strong communication skills, problem-solving ability, and a focus on customer satisfaction.

Customer Support Executive - Suma Soft

(2023-05 - 2025-07)

Experienced in customer service, resolving issues through chat and email support. Skilled in responding quickly, clearly, and professionally to customer needs. Able to provide timely updates and ensure customer satisfaction. Reliable, detail-oriented, and committed to delivering quality support

Customer Support Executive - Tech Mahindra

• Maintain customer service records
• Resolve customer issues and complaints
• Identify customer needs and provide appropriate solutions
• Supporting customers queries through Email
• I document all interactions, follow up on unresolved cases, and collaborate with internal teams for smooth issue resolution.
• Building customer relationships : Delivering exceptional customer experiences, fostering loyalty, and ensuring customer satisfaction.
• Participated in weekly team meetings to discuss challenges and share best practices.

SSC - Maharashtra Board (2013 - 2013)

HSC - Maharashtra Board (2015 - 2015)

B.Com - Commerce - Pune University (2021 - 2021)