Sai Shruthi

Results-driven banking operations professional with 6+ years of experience across AML, KYC, customer due diligence, transaction review, risk assessment, and financial crime controls. Experienced in handling high-priority cases, identifying potential suspicious activity, maintaining accurate case documentation, and supporting compliance requirements. Strong analytical judgment, attention to detail, stakeholder coordination, and SLA-focused delivery.

Senior Analyst - Teleperformance Pvt. Ltd. - Chennai

(2026-01)

• Performed customer verification, authentication, and signature validation to support CIP requirements and maintain data accuracy.
• Reviewed customer and transaction records to ensure completeness, accuracy, and regulatory compliance.
• Conducted due diligence on international and high-value transactions, identifying risks and suspicious activities.
• Processed international payments, transfers, direct debits, and standing orders while meeting compliance standards and SLAs.
• Maintained customer and transaction data in core banking systems to ensure integrity and accuracy.
• Collaborated with stakeholders to resolve payment exceptions and operational issues while providing case updates.
• Utilized PBS, IMS, PEGA, Cobra, and OneView for transaction processing, verification, and case management.
• Assessed operational, fraud, compliance, and reputational risks, escalating concerns when required.

Subject Matter Expert (SME) - HCL Technologies - Chennai

(2020-09 - 2025-11)

• Managed workflow, queue allocation, and ensured SLA, TAT, and quality compliance
• Performed periodic and trigger-based KYC reviews for existing UK corporate customers.
• Conducted CDD/EDD, UBO verification, and corporate document validation.
• Executed PEP, Sanctions, and Adverse Media screening.
• Assessed customer risk ratings and identified potential compliance risks.
• Investigated KYC discrepancies, followed up on pending documents, and escalated high-risk cases.
• Ensured regulatory compliance, data accuracy, and SLA adherence.

Process Associate - Barclays Bank - Chennai

(2019-06 - 2020-08)

• Handled customer and banking operations activities while maintaining accuracy, confidentiality, and compliance with process requirements.
• Conducted risk assessment by analyzing customer business nature and account purpose.
• Managed retail banking operations including fund transfers and account maintenance.
• Updated and amended customer records, ensuring data accuracy and compliance.

MBA - Finance & Marketing - R.V.S Institute of Management and Studies (2018 - 2019)

B.Sc. - Computer Science - Anna Adarsh College for Women (2015 - 2017)