IAM & PAM Operations Analyst | CyberArk | Active Directory & Entra ID (Azure AD)
Send a job offer directly to this candidate
IAM/PAM Operations Analyst with hands-on experience managing end-to-end Identity and Access Management (IAM) and Privileged Access Management (PAM) operations across enterprise environments at Tata Consultancy Services. Proven expertise in Joiner-Mover-Leaver (JML) lifecycle management, user provisioning/de-provisioning, Role-Based Access Control (RBAC) enforcement, and privileged account administration using CyberArk (Vault, PVWA, CPM, PSM) and Delinea (Centrify). Experienced administering Active Directory and Microsoft Entra ID (Azure AD), with working knowledge of AWS IAM (users, groups, roles, policies) and EC2 access-control concepts gained through independent study, ready to extend enterprise RBAC and least-privilege practices to cloud environments.
Skilled in ServiceNow-based incident and request management, access certifications, and audit support aligned with NIST and ISO 27001 standards. Strong attention to detail, SLA-driven delivery, and cross-functional collaboration across Security, Infrastructure, and Application teams.
IAM/PAM Analyst at Tata Consultancy Services (2024-06 – Present)
Project 1: Delinea (Centrify) PAM Operations
Provided L1/L2 operational support for Identity & Access Management services across Active Directory and Unix/Linux (AIX, RHEL) environments.
Managed Joiner–Mover–Leaver (JML) activities including user provisioning, de-provisioning, access modifications, and role-based access control (RBAC) changes.
Served as Application Owner for Delinea (Centrify), administering privileged accounts, credential vaulting, access policies, and privileged session workflows.
Configured and maintained Centrify Access Manager, Zones, Roles, Rights, and Command Rights to enforce secure privileged access.
Handled IAM incidents and service requests through ServiceNow and JIRA, ensuring timely resolution within SLA targets.
Performed Splunk log analysis for troubleshooting account lockouts, authentication failures, and access-related security events.
Created and maintained SOPs, operational documentation, and audit evidence to support compliance and governance requirements.
Collaborated with security, infrastructure, and application teams to streamline access workflows and reduce manual operational effort.
Project 2: CyberArk PAM Operations
Supported the CyberArk PAM environment including Vault, PVWA, CPM, and PSM components to ensure availability and secure privileged account management.
Assisted in onboarding/offboarding privileged accounts, safes, and users, and validated CPM configurations for password rotation compliance.
Investigated and resolved password retrieval failures, account lockouts, and privileged session connectivity issues.
Participated in CyberArk component upgrades, security patching, and operating system upgrades for CyberArk servers in accordance with security bulletins and organizational standards.
Supported access reviews, audit activities, and compliance reporting related to privileged access management controls.
Bachelor of Technology in Mechanical Engineering – Amrita Vishwa Vidyapeetham (2020 – 2024)
