Sai Varshith

Proactive and customer-focused professional with experience in operations and customer support. Skilled in handling escalations, improving service processes, and ensuring customer satisfaction. Seeking a challenging role to leverage communication, problem-solving, and teamwork skills.

Senior Representative - CONCENTRIX - BENGALURU

(2024-07 - 2026-04)

• Optimized customer service processes, enhancing operational efficiency across teams.
• Resolved service and product complaints swiftly, ensuring high levels of satisfaction.
• Proposed and implemented an efficient application handling process, reducing response time.
• Addressed and resolved diverse customer issues, boosting retention and loyalty.

Community Operation Associate - DUNZO - BENGALURU

(2022-03 - 2023-04)

• Worked closely with Dunzo partners and customers, effectively handling queries and issues.
• Solved customer queries using technical (Freshchat) and non-technical communication.
• Assisted associates during critical situations, managing calls and service ticket

Bachelor of Commerce - Bangalore North University (2021)

Higher Secondary School - Variyar Higher Secondary School (2018)