Sai Yeshwanth

Backend engineer with 2+ years of production experience at ServiceNow - shipping Java 17/21 Spring Boot microservices on AWS with Kubernetes/Helm, plus 100+ Kafka producer/consumer configurations across distributed async pipelines. Owned services end-to-end from design through deployment to production debugging. PostgreSQL + MongoDB in production-style projects, Trivy CVE auto-remediation pipeline as a security gate before deploys, and CI/CD discipline that drove unit test coverage from 45% to 85%.

Direct fit for Service Monetization: AWS-native microservices, distributed-systems reliability, and operational excellence on the same kind of high-throughput backend a payments platform demands.

Software Development Engineer I - Employee Hub / Janus Platform at ServiceNow (2024-08 – Present)

• Ship Java 17/21 Spring Boot microservices in production for Janus - ServiceNow's first off-Glide standalone product - covering REST + GraphQL APIs, domain services, and event-driven consumers deployed to AWS via Docker and Kubernetes (Helm).
• Maintain 100+ Kafka consumer/producer configurations for high-throughput async pipelines - debugged offset-commit failures, message-ordering issues, and state consistency across distributed microservice boundaries (the same operational shape a payments platform runs at scale).
• Built multi-stage Jenkins and GitHub Actions CI/CD pipelines with automated test gates, Trivy security scanning as a deploy gate, and Docker/Kubernetes deployments on AWS - drove unit test coverage from 45% to 85% and cut CI false positives by 70%.
• Wrote an AI-assisted CVE remediation pipeline in nightly CI (Bash + jq + Claude with strict JSON schema) that classifies Trivy findings by dependency type and emits ranked top-15 fix recommendations - cut security triage time by ~70%, directly applicable to PCI-compliance discipline in production-payments environments.
• Designed and implemented the Approval Checklist Generation Skill end-to-end: Spring Boot service parsing LLM JSON, dynamic knowledge-base detection independent of response language, and a JSON-key schema migration for the April 2026 release with zero downtime.
• Debugged a critical production page freeze in the Lit.js Activity Card List - root-caused to a render method triggering requestUpdate() endlessly via hidden zero-height elements; a guard condition eliminated the bug for all Employee Hub customers without a rollback.
• Architected and shipped 3 production GenAI skills on Janus (AI Ticket Summarizer, Approval Checklist Generator, Standard Ticket Summarizer) using the Anthropic SDK via Azure AI Foundry - each processes live enterprise tickets at scale.
• Wrote Playwright and Puppeteer end-to-end test suites and built prompt-evaluation harnesses (golden datasets, semantic similarity, ROUGE scoring) that block regressions before merge - earned the ServiceNow UTG Lama Award within 6 months of joining full-time.

Software Engineer - Co-Op Intern · Java Backend & Test Automation at ServiceNow (2024-01 – 2024-07)

• Wrote JUnit test suites covering retry logic, scheduling algorithms, and high-concurrency backend components; contributed Playwright-based test scenarios within the Janus framework.
• Debugged Kafka pipeline failures using distributed tracing and log analysis - root cause identification across consumer group rebalancing events and offset commit anomalies in production data pipelines.
• Reviewed and hardened 30+ domain model classes across the Employee Hub codebase; received full-time SDE I pre-placement offer based on performance.

Associate Software Engineer Intern at ServiceNow (2023-05 – 2023-07)

• Automated functional test suites using ServiceNow ATF and Puppeteer for cross-browser UI validation; documented test outcomes and standard procedures in the knowledge base.
• Converted to Co-Op Engineer based on strong performance across the internship.

B.E. in Computer Science – Vasavi College of Engineering, Hyderabad (2020 – 2024)