Saif Ali

Food & Beverage professional with 4+ years of luxury hotel experience, specializing in guest service, upselling, POS operations, and high-volume restaurant environments. Strong record of 95%+ guest satisfaction and proven ability to maintain premium service standards.

Team Member - Vivanta Goa, Miramar - Goa, India

(2024-02)

• Deliver exceptional guest service aligned with IHCL luxury standards, ensuring 95%+ guest satisfaction.
• Improve service flow through effective coordination with kitchen and service teams.
• Handle high-volume operations with professionalism, accuracy, and strong attention to detail.
• Support upselling initiatives contributing to revenue growth.

Guest Service Associate - Goa Marriott Resort & Spa - Goa, India

(2021-12 - 2023-12)

• Provided personalized guest service following Marriott International service guidelines.
• Maintained 96%+ customer satisfaction by anticipating and fulfilling guest needs.
• Supported team operations through strong communication and leadership.
• Contributed to a 25% increase in guest loyalty and repeat business.
• Managed order taking, billing, and coordination during peak operations.

Bachelor of Hotel Management - Hotel Management - Xavier College of Hotel Management, Cuttack, India (2017-08 - 2021-12)