Saikiran Netha

Results-driven Customer Support Executive with over 2+ years of experience in customer handling, course sales support, and student relationship management. Skilled in resolving customer queries through phone, email, and chat while ensuring high customer satisfaction. Experienced in CRM management, lead follow-ups, enrollment support, and coordinating with cross-functional teams to deliver seamless customer service.

Customer Support Executive - Arche Resources

(2024-02 - 2026-04)

• Respond to customer inquiries via phone, email, chat, and social media platforms.
• Explain course details including curriculum, duration, fees, schedules, certifications, and career opportunities.
• Guide students through the admission, registration, and payment processes.
• Handle customer complaints, concerns, and service requests professionally.
• Follow up with leads and interested students to support enrollment conversions.
• Maintain and update customer information in CRM or database systems.
• Coordinate with sales, academic, and technical teams for issue resolution.
• Provide timely support for login, access, or course-related queries.
• Track customer interactions and prepare support reports when required.
• Ensure high customer satisfaction and maintain positive relationships with students.
• Assist in promotional campaigns, webinars, and counseling sessions when needed.
• Support retention activities by engaging with enrolled students and addressing concerns.

Degree - Sun International Institutions (2018 - 2021)

Intermediate - Sri Gayatri Junior College (2016 - 2018)

SSC - Little Flower High School (2015 - 2016)