Customer sales operation Specialist - Micron
(2020-08 - 2023-03)
- Handling 7 customers accounts. Daily reviewing backlog for the accounts
- Handling customers via calls and emails
- Sending quotations to customers and After receiving PO from customer, will validate the PO copies and sends to order entry team for processing the orders in SAP
- Handling customer escalations
- Works with cross functional teams to make sure customer requirements are met. such as OP(order promising),OF,TSP(Tactical Supply planner),RSM(Regional sales manager) ,DA(demand Analyst), Logistics team, Account team, Credit teams, EdITeam
- Creating RMA
- Creating customer address and updating route table
Order Management Specialist - Micron
(2019-12 - 2020-08)
- Processing orders and by validating documents as per the standard defined processes
- Order Types–KB(Hub orders), OR(Standard orders), FD(Paid sample and free samples), and Spectek (bidding )orders
- Works with cross functional teams to make sure customer requirements are met
- Quality checking and working as pre booking auditor for Million dollar deals and multiple PO's
- Sharing the order details with line items to the sales via email
Sr. Business Process Executive - Honeywell
(2016-03 - 2017-04)
- Invoice Disputes Resolving
- LOBs handled for Disputes– Repair orders, RMA, PRO, exchange orders etc.
- Performing Credit Memo Rebills, Cancellation rebills, and credits
- Works with cross functional teams to make sure customer requirements are met
- Handling the issues like Pricing, Billing, Tax, Freight, contract and Documentation issues
- Sharing the corrected invoice copies to the customers via email and requesting for payments
Analyst-Global order management - Oracle India PVT Ltd.
(2014-02 - 2016-02)
- Processing orders and by validating documents as per the standard defined processes
- LOBs handled for booking – Cloud, License, Micros etc.
- Reporting and analysis of booked orders as per Managerial requirements
- Train new employees on the order booking process
- Handle queries from Sales & Contracts
- Work as a pre-booking & post-booking auditor to make sure the quality targets are achieved by the team
- Review desk manuals & suggest changes whenever applicable
- Works with cross functional teams to make sure customer requirements are met
- Assisting other team members in building billing schedule for complex scenarios
- Managing transactional queries & escalations for LOB's
- Performing Credit Memo Rebills for all LOB's of team
- Working with cross functional teams such as Accounts Receivable, Collections, Sales, Contracts, Service Delivery teams to address escalations & credit memo rebills
- Reviewing existing desk manuals & proposing changes to reflect current process in documents
- Reviewing existing process & proposing changes to increase the booking velocity
- Identify training requirements for the team and co-ordinate with respective groups to fulfill training needs
- Working with OAL (DevOps) for the system bugs/issues while working on transaction processing
- Working with Business Practices on GAM (Global Approval Matrix)
- Generating the bookings report on weekly basis to determine factors like productivity, efficiency, output quality etc.
- Addressing process related issues & filling knowledge gap in team by conducting training session & certifications
- Preparing Cancel & Replace Spreadsheets to calculate the credit memos to the customer
