Sailoj Biswas

Experienced Manager with 20+ years of experience across retail, food & beverage and hospitality operations. Strong background in store and outlet operations, team leadership, inventory and purchase coordination, vendor management, sales, billing/cash handling, customer service, cost control and staff training. Currently managing 20 staff across two outlets. Proven record of progressing from operational trainee/assistant management responsibilities to Store Manager and currently Manager.

Manager at Assorted Cuisines Pvt. Ltd. (2020-08 – Present)

Manage day-to-day operations of two outlets and supervise a team of 20 staff members.

• Oversee staff deployment, scheduling, performance, training and day-to-day operational discipline.
• Manage inventory, stock control, purchasing and coordination with vendors to maintain smooth operations.
• Monitor sales, billing, cash handling and daily operational records.
• Handle customer service, feedback and complaint resolution to maintain service standards.
• Coordinate food orders and delivery operations, including online food-delivery channels.
• Monitor operating costs and support cost-control measures while maintaining product and service quality.
• Coordinate with kitchen and service teams to ensure efficient outlet operations and timely customer service.
• Support recruitment, onboarding and training of staff and maintain workplace standards.

Store Manager at Kookie Jar Foods Pvt. Ltd. (2006-01 – 2020-03)

• Managed store operations, sales-floor activities, inventory-taking and cash reconciliation.
• Led and supervised employees engaged in sales and inventory operations.
• Handled customer enquiries and complaints and maintained high customer-service standards.
• Assisted with recruitment and staff development and completed training for progression into Store Manager.
• Managed store opening and closing procedures and ensured operational readiness.

Operational Trainee at Café Coffee Day

• Handled customer enquiries, problems and complaints in person and by phone.
• Performed store opening/closing activities, cash counting and bank-deposit procedures.
• Maintained effective product displays and educated customers on products and services.
• Delivered customer service supporting brand standards.

Management Trainee at Hotel Samilton

• Supported management of a 15-room full-service hotel.
• Processed guest payments for room, food & beverage and telephone charges.
• Coordinated with other hotel departments to support smooth daily operations.

Bachelor of Arts (Graduation) – Calcutta University (2003)

3-Year Diploma in Hotel Management in Hotel Management – Academy of Management Studies (2000)

Higher Secondary – Charuchandra College (1997)

Madhyamik – St. Lawrence High School (1995)