Saina Khan

Accounts Receivable & Payment Posting Specialist with 3+ years of experience in healthcare RCM, payment posting, cash application, denial management, and AR follow-up. Skilled in ERA/835, EOB posting, payment reconciliation, and AR aging with 99%+ accuracy. Proficient in eClinicalWorks, Tebra, Office Ally, Advanced Excel, and Power BI.

AR Specialist & Payment Posting Specialist at ACUBILLING COMPANY (2023-02 – Present)

• Post high-volume daily payments from ERA/835 electronic remittances and paper EOBs across commercial and government payers.
• Accurately apply insurance payments, copayments, deductibles, coinsurance, and contractual adjustments to patient accounts.
• Maintain 99%+ payment posting accuracy while ensuring timely and accurate account updates.
• Perform line-item reconciliation of payer payments and adjustments against patient accounts and claims.
• Investigate and resolve unapplied cash, overpayments, credit balances, and zero-pay remittances.
• Monitor 30/60/90+ day AR aging reports to identify unpaid and underpaid claims requiring follow-up.
• Follow up with insurance payers regarding outstanding claims, payment discrepancies, and denial-related issues.
• Identify recurring denial and rejection trends and coordinate with relevant teams to support claim resolution.
• Use eClinicalWorks, Tebra, and Office Ally for payment posting and healthcare billing workflows.
• Create Advanced Excel trackers and Power BI dashboards to monitor AR trends, payment activity, and revenue performance.

Customer Service Executive at INTERNATIONAL UK-BASED BPO (2021-01 – 2023-01)

• Managed high-volume customer inquiries related to accounts, billing, services, and technical concerns.
• Achieved a 95% first-contact resolution rate while maintaining high customer service standards.
• Used CRM systems to document customer interactions and maintain accurate account information.
• Exceeded monthly sales and customer retention targets by an average of 15%.
• Collaborated with internal departments to resolve complex billing and technical issues.
• Improved resolution procedures, contributing to a 10% reduction in average handle time (AHT).
• Maintained accurate customer records and provided timely follow-up on unresolved account issues.

Bachelor of Science (B.Sc.) in Computer Science – Mumbai University (2018-06 – 2021-05)